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WGU C235 Training and Development
1. 360 Degree Review: Receiving feedback from all those affected by the work of
a particular individual, including customers, suppliers, bosses, subordinates, peers, and others.
- 4 Cs: Communication skills, collaboration skills, cognitive skills, and consulting
skills.
3. ABC Rule: A way in which to deliver both positive and negative feedback that
is non-accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences are C").
4. ADDIE Model: A common framework for training and development where the five
steps in the model are Assessment, Design, Development, Implementation, and 1 / 3
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Evaluation.
5. ASTD Competency Model: States the competencies needed by trainers and
facilitators, including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively), business and management knowledge (e.g., thinking strategically), and personal traits (e.g., adaptability).
- Action Learning: An approach to leadership development that integrates class-
room learning and on-the-job learning by working on real problems.
- Adverse Impact: A substantially different rate of selection in hiring, promotion or
other employment decision which works to the disadvantage of members of a race, sex or ethnic group.
- Affirmative Defense: Supervisors are taught what sexual harassment is, how to
prevent it, and what to do in case an employee claims that he or she has been a victim of sexual harassment.
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- Alternation Rankins: A ranking approach where a supervisor will identify the top
and bottom performers, remove their names from the group of ratees, and repeat this process until all employees are ranked.
- Action Plan: A plan developed at the end of training to aid in transfer, overcom-
ing potential obstacles back at work, and avoiding relapse.
11. Asychroneous: A type of e-learning in which students do not interact at the
same time, but whenever they are available.
12. Behavior Model Training: One well-researched approach to developing leaders
in a classroom setting, particularly at the supervisory level.
13. Behavior Shaping: Refers to the selective reinforcement of successfully ap-
proximate performance of a target behavior until the target is achieved.
- Behavior thinking: If what a leader is doesn't seem to explain effectiveness,
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