1 One reason for studying operations and supply chain

Operations and Supply Chain Management 16th Edition Jacobs Test Bank

Student name:

1) One reason for studying operations and supply chain management (OSCM) is which of the following?

• OSCM is essential for understanding

organizational behavior.

• Most business graduates do OSCM work

regardless of their job title.

• All managers should understand the basic

principles that guide the design of transformation processes.

• OSCM is a

required course in all business degree programs.

• OSCM is the

most rigorous business discipline.

2) The goods-services continuum consists of which set of the following categories?

• No goods, some goods, even mix, some service,

no service

• Pure goods, core goods, core services, pure

services

• No service, some service, good service, excellent

• Self-service,

help desk service, face-to- face service, service-with- a-smile

• None of these

choices are correct service

3) Which of the following are defined as core goods?

• Chemicals
• Airlines
• Data storage systems

• Hotels
• None of these

choices are correct

4) Which of the following are not listed in the text as jobs in OSCM?

• Department store manager 1 / 4

• Project manager 2 / 4

• Hospital administrator
• Data center manager
• Call center

manager

5) Which of the following is not a characteristic that distinguishes services from goods?

• Service jobs are unskilled.
• A service is intangible.
• Services are perishable.

• Services are

heterogeneous.

• None of these

choices are correct

6) Which of the following is not a way that operations and supply processes are categorized?

• Planning
• Return

• Delivery
• Selecting
• Making

7) One of the "package of features" that make up a

service is:

• appearance
• facilitating goods

• packaging
• cost
• implied use

8) Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

• Inventory turnover

• Revenue per

employee 3 / 4

• Receivable turnover
• Earnings per share
• Asset turnover

9) Which of the following is a measure of operations and supply management efficiency used by Wall Street?

• Dividend payout ratio
• Current ratio
• Receivable turnover

• Earnings per

share growth

• Financial

leverage

10) All other things remaining the same, if the sales revenue increases, asset turnover ratio will

• increase.
• decrease.
• stay the same.

• may increase

or decrease.

• there is no

way to tell for sure.

11) Inventory turnover measures:

• the efficiency in turning inventory into sales.
• liquidity.
• the speed of receivables collection.
• liquidity and the efficiency in turning inventory

into sales.

• none of the

these.

12) The correct order in the good-services continuum is

• pure services - core Services - core goods - pure

goods.

• pure goods -

pure services - core services - core goods.

• / 4