1. The strengths, weaknesses, opportunities, and threats facing a business: What is a

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• The strengths, weaknesses, opportunities, and threats facing a business: What is a

SWOT analysis useful for determining?

• You and your staff: Who has the best information about your firm's operations to

assist in writing your disaster recovery plan?

• The number of licensees to use: Which of the following is one of the key decisions a

brokerage makes when deciding how to staff the sales force?

• This is a valid reason to terminate the licensee's affiliation with the broker.: Broker

Craig fires salesperson Enrique for violating a provision of the license law. Which of the following is true of this situation?

• Due to circumstances beyond their control, the parties can't legally or practically do

what they've agreed to do.: In which of the following scenarios is impossibility of contract performance occurring?

6. Employment Level: Which of the following demographic data points would a

brokerage be most interested in when evaluating a market?

• Management Style: When discussing a merger, what would corporate cultural fit

relate to?

• Line (Judy has line authority because she's directly responsible for achieving the

company's financial goals.): As manager of the sales team, Judy has direct

responsibility for reaching the company's financial goals. What type of authority does Judy have?

• Is she interested in promotion?

Before spending time to evaluate Harriet's skills related to promotion, managers should find out if Harriet is even interested in being promoted.: Harriet is a hard worker. Of all of the unlicensed staff, she receives the most consistently positive evaluations from her boss. She's the face of the firm, greeting walk-in and telephone clients with a friendly, efficient manner. She knows exactly where to find anything and any information she and her colleagues need. What's the first question managers should ask when determining if Harriet is suitable for promotion?

• Indirect

Marketing is a strategic process that impacts all departments in a firm. Its impact on sales is critical, but indirect: What impact do marketing efforts have on sales?

• Culture of retention: A(n) ______ is certain to save a brokerage money
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