2024 CRCR Test Review Complete Questions & Answers (Solved) 100% Correct
- Important revenue cycle activities in the pre-service stage include
Answer: Obtaining or updating patient and guarantor information
- In the pre-service stage, the cost of the scheduled service is identified and the
patient's health plan and benefits are used to calculate;
Answer: The amount the patient may be expected to pay after insurance.
- Demographic and health plan edit failures are identified and resolved within the
Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered
Answer: Point-of-service revenue cycle activities.
- HFMA best practices call for patient financial discussions to be reinforced;-
Answer: With a written statement of the conversation
- HFMA's patient financial communications best practices specify that patients
should be told about the types of services provided and; Answer: Who participates in providing the service, e.g. surgeons, radiologists, etc.
- The process of evaluating compliance with financial assistance policies involves;
Answer: The annual observation, monitoring, and tracking of results for all best practices.
- The account resolution clock begins when
Answer: The first statement is sent to the patient
- The soft cost of a dissatisfied customer is
Answer: The customer passing on information about their negative experience to
potential patients or through social media channels
- The hard cost of a dissatisfied customer is
Answer: loss of future revenue
- When there is a request for service, scheduling staff must first
Answer: Confirm the patients key identification information
- A standardized form informing patients about the conditions that must be agreed
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to as part of the agreement for the hospital to provide care is called