2024 NAB NHA Exam- Human Resources Latest Questions With Complete Grade A Answers
- purpose of human resources: to provide quality resident care with efficiency and economy.
MUST Answer:||1. Employ qualified person for each position.|2. Create a POSITIVE WORK
ENVIRONMENT
- What are the three factors that promote positive work environment between staff and
management:
Answer: a. POLICIES and PROCEDURES- clear guidelines for employees to work by. |b.SOCIAL ENVIRONMENT - people like to wrk with others (few hermits) i like the I work with: pleasant, congenial, cooperative |c. WORK ITSELF- interesting, challenging, satisfying, fulfilling - i like what i do. |
3. EEOC
Answer: Equal Employment Opportunity Commission
4. OSHA
Answer: Occupational Safety and Health Administration
5. INS
Answer: Immigration and Naturalization Service
- Policies, Procedures, and Rules (PPR's)
Answer: 1. FIRST STEP in human resource management|2. PURPOSE: provide information on what management expects of employees and what employees expect from management|3.DEFINITIONS| poli- cies - flexible| rules - inflexible|4. EMPLOYEES HANDBOOK - simply written PPR's on personnel management. Copy for each emplyee.
- staffing requirements for DON
Answer: Must be an a registered nurse. May serve as charge nurse only when 60 or fewer residents. Must have a RN 8 consecutive hours a day/ 7 days per week unless have a waiver.
- staffing requirements for charge nurse
Answer: licensed nurse on each tour of duty unless have a waiver (waivers for medicare facility granted by CMS; for medicaid, by state)
- staffing requirements for CNAs
Answer: each state must maintain a registry which includes name, address, SS #, DOB, record of training and competency evaluation completed, (name and date of program), documentation of any act of neglect, abuse, or misappropriation property.
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- policies/procedures for CNA requirements
- report incident to the state Medicaid complaints office.| - do a full investigation and
Answer: 1. NURSING home must verify that CNA is registered and is in good standing before hiring|2. RE-registration every 2 years|3. DISCIPLINE. if CNA is reported to have committed any violations of concerning abuse, neglect, or misappropriation of property, the administrator must:| - insure that it cannot happen again until the case is completed. 30 days.|
document.|4. NEVER hire a CNA found guilty of one of these three viola- tions.|5.NURSING hours /resident days - set by state, approved by CMS
- staffing requirements for Social Worker|
Answer: More than 120 bed facility, SW must have at least bachelors degree in social work orin human services field (sociology, special ed., rehab, counseling, psychology, etc.) PLUS 1 year supervised SW experience working with individuals in health care facility.| 120 beds or less; state sets requirement.
- Resident Activity Director (RAD)
Answer: Therapeutic Recreation Specialist: preferred: licensed or registered, if applicable, or eligible for certification as a TRSor an activities professional by a recognized accrediting body; or is a OT or OTA; or in a social or recreational program withing the past 5 years. 1 of which was full time in a patient activities program in a health care setting.
- staffing requirements for dietitian
Answer: registered by ADA, or qualified by education, training, experience as approved by state| Dietary Manager - certified by board of Dietary Managers as a Certified Dietary Manger (CDM)
- staffing requirements for consultants, professionals
Answer: administrator must ensure all outside resources used are qualified to provide service| pharmacists| rehab therapists|
- are there any specifications for workers in dietary, housekeeping, laundry, and
maintenance?Answer: no specifications. a director of environmental services preferred to be over the last three departments
- Define job
Answer: collection of tasks that can be performed by an employee.
- define job classification
Answer: titles of jobs, ruse, aide, secretary
- define job analysis
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Answer: first step is to identify |1. tasks|2. knowledge, skill, behaviors needed. |Best person to help determine is the employee. use to develop job description.