ADMN 232 MIDTERM ACT UAL
EXAM QUESTIONS AND A NSWERS
SOLUTIONS ATHABASCA
UNIVERSITY
Question : Amazon's ability to ship over 5 billion items a
year to customers, with great control over "the last mile" of the package, exemplifies the inventory capacity of the company.
Correct answer: False, this demonstrates Amazon's
effectiveness.
Question : As a top manager in an IT company, Janice
does not need to have the technical expertise needed for the company's day-today operations in order to be a successful manager.
Correct answer: True.
Question : First-line managers hold positions like plant
manager, regional manager, or divisional manager.
Correct answer: False.
Question : A manager speaking at the opening of a new
facility or representing the company at a community
luncheon to support local charities is performing the figurehead role of management.
Correct answer: True.
Question : Conceptual skills are the ability to work well
with others.
Correct answer: False.
Question : Controlling involves setting standards to
achieve organizational goals.
Correct answer: True.
Question : According to Mary Parker Follett, authority
flows from position rather than job knowledge and experience.
Correct answer: False.
Question : In a bureaucracy as described by Weber,
people are hired because their technical training or education qualifies them to do the job well and not because of their family or political connections or personal loyalty.
Correct answer: True.
Question : Before the Industrial Revolution, highly
skilled artisans worked from their homes to complete different tasks in the manufacturing process.
Correct answer: True.
Question : Availability of power steam engines, poorly
paid unskilled labourers running machines, and division of labour were all results of the Industrial Revolution.
Correct answer: True.
Question : In a bureaucracy, there is not a clear division
of tasks, responsibility, and authority
Correct answer: False.
Question : _______ was the first to demonstrate that
human factors related to work were more important than the physical conditions or design of the work.
Correct answer: Elton Mayo.
Question : The ancient Egyptians were the first to keep
written records as part of their management practices.
Correct answer: False.
Question : Frederick Taylor is known to be the founder
of scientific management.
Correct answer: True.
Question : There is a national code of ethics in Canada.
Correct answer: False.
Question : The planning function of management
involves determining organizational goals and a means for achieving them.
Correct answer: Planning.
Question : Juan, who manages the marketing unit of a
company, is deciding what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of handling customers. In this scenario, which of the following management functions is Juan performing?
Correct answer: Organizing.
Question : _______ manage the performance of entry-
level employees who are directly responsible for producing the company's products or services.
Correct answer: First Line Managers.
Question : In the team leader structure, team members
perform nearly all the functions traditionally performed by _______ under the direction of a team leader.