AETNA 2023 MEDICARE MASTERY TEST
QUESTIONS AND ANSWERS
What report(s) are available on Aetna Producer World - Correct Answer Commission Reports How long are you required to maintain Scope of Appointment (SOA) documentation? - Correct Answer 2 Years.When obtaining a Scope of Appointment, you may NOT: - Correct Answer Market non- health care products, such as annuities or life insurance (cross selling)
Annual Election Period is from: - Correct Answer October 1 - December 7
What are the requirements you need to complete in order to be ready to sell? - Correct Answer Current producers need to maintain their licenses and meet our requirements
To report compliance or fraud, waste, and abuse concerns to Aetna you should: -
Correct Answer Visit Ethics Line® on the web at www.CVSHealth.com/EthicsLine.Agent Oversight routinely monitors agent performance against CMS and internal
standards. We monitor: - Correct Answer Scope of Appointment (SOA) forms
Our Agent Oversight team will implement corrective action when there are CMS infractions and prohibited tactics.
Disciplinary or corrective action may include: - Correct Answer Suspension or
probationary period, with or without commissions A prohibited marketing activity is: - Correct Answer Claiming you are recommended or endorsed by CMS If a beneficiary requests to discuss other products not originally documented on the SOA, you must document a second SOA for the additional product type before the appointment may continue - Correct Answer False The Permission to Contact form is used by Aetna sales representatives and external agents to contact beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect - Correct Answer False If a prospect calls to RSVP for a meeting, a Permission to Contact form is not required for that meeting but would be required for a representative to place a follow-up call to a meeting attendee. - Correct Answer True You may make unsolicited calls to prospective enrollees. - Correct Answer True
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