APCO PST1 STUDY GUIDE 100

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APCO PST1 STUDY GUIDE | 100

QUESTIONS WITH 100% CORRECT

ANSWERS | VERIFIED | LATEST

UPDATE

Question : Physically signaling that you are listening is

applying the listening technique of:

• Nonverbal attending

Correct answer: B. Nonverbal attending

Question : The operational relationship between

telecommunicators, supervisors and managers is defined by

the PSAP's:

Correct answer: Chain of Command

Question : The vital services of a public safety

communications system are to provide communication

between the PSAP and:

Correct answer: The public, agency personnel, and other

agencies

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Question : The six components of the communications cycle

are:

Correct answer: Sender, receiver

Question : If a Telecommunicator can only get one piece of

information from a caller, it should be:

Correct answer: Where

Question : The telecommunicator should always verify the:

Correct answer: Incident location

Question : The most important information the

telecommunicator needs to receive when processing wireless

calls is:

Correct answer: Where (location)

Question : The acronym "CYMBALS" is designed to assist

telecommunicators when taking:

Correct answer: Vehicle description

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Question : The number used by wireless carriers to route the

call and identify the cell site from which the call originates is

referred to as the:

Correct answer: P-ANI

Question : A technology that allows you to make telephone

calls using the internet is:

Correct answer: VoIP

Question : The term "MSAG" stands for:

Correct answer: Master Street Address Guide

Question : A terminal type device with keyboard and display

used by the deaf or hearing impaired to communicate via

telephone lines is a:

Correct answer: TTY

Question : The term for the industry involved in delivering

location-based service to consumer driven vehicles is:

Correct answer: Telematics

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Question : The abbreviation "TCC" stands for:

Correct answer: Telematics Call Center

Question : The abbreviation used to describe the automatic

transmission via wireless technology of critical vehicle and

occupant data immediately following a crash is:

Correct answer: ACN

Question : A Telematics call that is similar to a 9-1-1 Open

Line Call is:

Correct answer: An emergency button activation, no voice

call

Question : Prior to contacting a Telematics operator for stolen

vehicle tracking, the telecommunicator must:

Correct answer: Enter the vehicle into the NCIC system

Question : A small computer terminal that permits data

transfer between the response units and the PSAP is a: