APCO Telecommunicator Test: Questions &
Answers
The term PSAP stands for Public Safety Access Point (Ans- False, Public Safety Answering Point
Professionalism is defined by who you are, what you do, and how others perceive you (Ans- True
Ethics involves an individuals personal, professional, and organizational rules of conduct (Ans- True
The three primary fields of public safety communications are law enforcement, fire service, and emergency management (Ans- False, They are Law Enforcement, Fire Services, and EMS (Emergency Medical Services)
The term vital services defines the primary functions or tasks of public safety communications systems (Ans- True
Telephone books, maps, and cross reference directories are examples of PSAP informational resources (Ans- True
A policy is a guide to action and a procedure is a guide to thinking (Ans- False, A policy is a guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication (Ans- False
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A question that can't be answered yes or no is an open ended question (Ans- True
Restating a speakers main points in your own words is applying the active listening technique (Ans- False
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing (Ans- False
An observation is based on assumptions and an inference is based on facts.(Ans- False, An observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect (Ans- True
Emergency calls only come in on emergency lines (Ans- False
Giving legal advice and/or personal opinions is part of a telecommunicators job (Ans- False
It's okay for a telecommunicator to rely on memory during info gathering (Ans- False
An accurate description of weapons is critical info for response units (Ans- True
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