WGU C711 Intro to Business Objective Assessment Review 100% Solved
motivation ✔✔the individual internal process that energizes, directs, and sustains behavior
morale ✔✔an employee's attitude or feelings about the job, about superiors, and about the firm itself
scientific management ✔✔application of scientific principles to management of workers (F.W.Taylor)
piece-rate system ✔✔employees are paid a certain amount for each unit of output they produce (F.W. Taylor)
Human Relations Movement ✔✔examined working conditions and the affect on employee motivation (Hawthorne)
need ✔✔a personal requirement
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Maslow's hierarchy of needs ✔✔Physiological Safety Social Esteem Self-Actualization
Physiological needs ✔✔food, water, clothing, shelter, sleep
safety needs ✔✔things we require for physical and emotional security (ex: job stability, health insurance, pension plans, safe working conditions)
social needs ✔✔human requirements for love, affection, and a sense of belonging
esteem needs ✔✔respect and recognition from others; a sense of personal accomplishment and worth (self-esteem)
self-actualization needs ✔✔need to grow, develop and be all that we are capable of being
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Herzberg's Motivation-Hygiene Theory ✔✔The idea that satisfaction and dissatisfaction are separate and distinct dimensions
motivation factors ✔✔when present they increase motivation (ex: achievement, recognition, responsibility, advancement, growth, and the work itself)
hygiene factors ✔✔supervision, working conditions, interpersonal relationships, pay, job security, company policies and administration --> reduce dissatisfaction when they are present to a certain degree
Theory X ✔✔1. Ppl don't like work and avoid it
- Managers must coerce, control, and frequently threaten employees to achieve organizational
- Ppl must be led b/c of little ambition don't seek responsibility;
goals.
concerned mainly about security
(NEGATIVE OUTLOOK)
Theory Y ✔✔(POSITIVE OUTLOOK)
- Ppl realize work is important
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