BIGGBY Coffee Study Guide What does the P in PERC stand for? correct answersPerception by customers that we respect their time and move them as quickly as possible.What does the E in PERC stand for? correct answersEvery customer leaves the store in a better mood than when the customer arrived.What does the R in PERC stand for? correct answersRecognize each customer as an individual.What does the C in PERC stand for? correct answersConsistently produce a high quality beverage.(T/F) You can have any facial hair as long as it is maintained. correct answersTrue.(T/F) A solid-color long sleeve shirt can be worn under a short sleeve shirt. correct answersTrue.(T/F) BIGGBY does not allow visible tattoos. correct answersFalse. Tattoos are allowed as long as they are not excessive or offensive.(T/F) If your hair reaches your shoulders it must be restrained. correct answersTrue.(T/F) Wedding bands and watches are the only type of jewelry permitted. correct answersFalse.(T/F) Employees must not wear false fingernails or nail polish to work. correct answersTrue.(T/F) You must wear a belt, and it must be a black or brown leather belt. correct answersTrue.(T/F) Pants must not be too baggy, too tight, or have tears, stains, or holes. correct answersTrue. 1 / 3
(T/F) You must wear an apron while working on the line. correct answersTrue.(T/F) The appearance of a barista can influence the customer's perception of the quality of product we serve. correct answersTrue.Explain FIFO, what does it stand for? correct answersIt stands for "First In, First Out." Why do we use FIFO? correct answersIt is used to rotate all of our products, not just the perishable ones.How can we make sure FIFO happens every time? correct answersIf you place new product behind or below existing product, and also check date labels, FIFO will happen every time.Define the term "Potentially Hazardous Food." correct answersA potentially hazardous food is a food that is more susceptible to the microorganisms that cause food borne illness.Which potentially hazardous foods do we carry? correct answersWe carry turkey, egg, Havarti cheese, ham, milk, whipped cream, cream cheese, soy milk, and coconut milk.What can be done to prevent an outbreak of a food borne illness? correct answersProperly store and handle food, using proper hand washing techniques to reduce the risk of cross-contamination. Avoid storing food in the temperature danger zone.How long should you wash your hands for to make sure they are thoroughly washed? correct answersHands should be washed for at least 20 seconds. An easy way to help with this is to say PERC twice while scrubbing.(T/F) Lemonade is served with ice. correct answersTrue.How much ice does an iced tea receive? correct answers2/3 cup ice.How many tea bags do you use to brew iced tea? correct answers2. 2 / 3
How much ice do you use to make a batch of iced coffee? correct answers3 (level) 24 oz. cups.How much syrup, sugar, or cream is used in a 16oz. Strawberry Lemonade? correct answers3 pumps strawberry.How much syrup, sugar, or cream is used in a 24oz. Vanilla Iced Steamer? correct answers5 pumps vanilla.How much syrup, sugar, or cream is used in a 16oz. Strawberry Magic Milk? correct answers1.5 pumps vanilla, 1.5 pumps strawberry.How much syrup, sugar, or cream is used in a 20oz. Chocolate Iced Steamer? correct answers4 pumps chocolate.How much syrup, sugar, or cream is used in a 16oz. Raspberry Iced Tea? correct answers3 pumps raspberry.How much syrup, sugar, or cream is used in a 24oz. Mint Iced Steamer? correct answers5 pumps frosted mint.What is shotpuller priority position #1? correct answersPull shots and set up drinks.What is shotpuller priority position #2? correct answersPrepare and serve toasted foods, including Bagels.What is shotpuller priority postion #3? correct answersBrew coffee and run laps.How soon after the cashier calls out a drink should the shotpuller begin pulling shots and setting up the drink? correct answersImmediately.Why does the cashier call out the drinks? correct answersTo allow the shotpuller and milksteamer to begin preparing the drink, without waiting for the printed drink ticket.
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