CAA Bootcamp Questions with 100 Verified

CAA Bootcamp Questions with 100% Verified Correct Answers What two things should you get from an external calling into the office and leaving word? - Correct Answer Last name and best callback number Phrases to use when asked about where your boss is - Correct Answer - Stuck on a conference call

• Stuck in a meeting

What do you do to drop someone from the line? - Correct Answer - Show Details

• Make sure you drop the right person
• Unmute yourself
• Say "Line's clear"

In the event of an unknown caller, what do you do? - Correct Answer Say: "So sorry, ___ is in a meeting. Why don't I give you my email since that'll be faster and I'll get back to you ASAP?"

- Add contact to PS and write: "forwarded to email"

How do you update a timestamp on the PS - Correct Answer Right click the time Who do you contact to add a client or add an agent to Roster? - Correct Answer clientadmin@caa.com

True/False: Leaving a voicemail counts as leaving word. - Correct Answer True

How do you book travel? - Correct Answer - Go to Concur and search the flights and confirm with travel agent

• Fill out the TA form
• Get department head approval
• Send to your assigned travel agent.

Where should you save your files? - Correct Answer - Box 1 / 2

What does LastPass do? - Correct Answer Password management What should you change when you are floating for someone? - Correct Answer - email signature

• Jabber status

What information should you put in a contact card? - Correct Answer - Previous work history

• external asst's name
• past meeting details
• restaurant preferences
• birthday

What is the shortcut to categorizing emails? - Correct Answer Ctrl + Shift + V True/False: When entering things into the calendar, start on your (asst) calendar. - Correct Answer False

• You should start on your boss' calendar and then copy to your calendar.

TIP: Trigger auto-reminders for 5/10/15 min

What things do you need to include when sending an email? - Correct Answer Type of Request:

Attendees:

Topic:

Preferred Timeline:

Length of Time:

Avails:

Sample Subject Line - Correct Answer MTG TO SET: CAMI/ABE/ABBY re: BOOTCAMP True/False: When you request to set the meeting, you send your avails first. - Correct Answer True What should you attach when you add the event to the calendar? - Correct Answer The original thread

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