CALP EXAM VERSION 1 AND 2 NEWEST 2025

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CALP EXAM VERSION 1 AND 2 NEWEST 2025

ACTUAL EXAM COMPLETE 200 QUESTIONS

AND CORRECT DETAILED ANSWERS

(VERIFIED ANSWERS) |ALREADY GRADED A+

CALP EXAM VERSION 1

What is the difference between a feature and a benefit?

• A benefit is what a resident needs; a feature is what a resident

wants.

• A benefit is what a resident wants; a feature is why the

resident wants the benefit.

• A feature is what a resident needs; a benefit is why the

resident needs the feature.

• A feature is an item or an amenity; a benefit is what the

feature does for a resident. - ANSWER-D. A feature is an item or an amenity; a benefit is what the feature does for a resident.

What are the changes made to community policies and/or procedures to protect the fair housing rights of persons with disabilities?

• Accommodations 1 / 4

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• Considerations
• Modifications
• Regulations - ANSWER-A. Accommodations

Which is the BEST description of relationship selling?

• Aggressive sales and quick closings
• Consistent tactics and passionate presentations
• Personalized approaches and emotional appeals
• Predefined tours and friendly conversations - ANSWER-C.

Personalized approaches and emotional appeals

Which strategy is MOST appropriate for managing an apartment community's online reputation?

• Allow posting of positive comments only.
• Ask residents to remove negative comments.
• Allow only community staff to leave comments.
• Respond to all comments. - ANSWER-D. Respond to all

comments.

Which question is closed-ended?

• "What makes you attracted to this area?" 2 / 4

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• "What prompted you to stop in today?"
• "What date are you hoping to move in?"
• "Why are you moving from your previous home?" -

ANSWER-C. "What date are you hoping to move in?"

It is MOST appropriate for a leasing professional to ask close-

ended questions when trying to:

• Gauge a person's interest.
• Make a person feel at ease.
• Understand how a person feels.
• Obtain factual information from a person - ANSWER-D.

Obtain factual information from a person

What are the three KEY steps in the relationship-sales process?

• Assess, present, and close
• Contact, collaborate, and listen
• Introduce, assess, and persuade
• Present, persuade, and close - ANSWER-A. Assess, present,

and close

What is the three-step process to manage objections? 3 / 4

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• State it, accept it, and fix it.
• Hear it, describe it, and deny it.
• Admit it, explain it, and resolve it.
• Understand it, counter it, and overcome it. - ANSWER-C.

Admit it, explain it, and resolve it.

How can a leasing professional BEST increase the chances of turning an inbound lead into a successful visit?

• Find the source of the lead.
• Respond to the lead immediately.
• Send the lead a promotional flyer.
• Add the lead to a direct mailing list - ANSWER-B. Respond

to the lead immediately.

All the following tasks are key functions of the leasing

professional's role EXCEPT:

• Increasing the revenue of the property.
• Adhering to regulations to minimize liability.
• Showing model apartments to prospective residents.
• Ensuring that information provided by applicants is truthful -

ANSWER-D. Ensuring that information provided by applicants is truthful

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