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Management of a Medical Unit HESI Case Study Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
What should the nurse manager do first when staff complain of unfair assignments on the medical unit?✔✔Review the workload distribution and adjust assignments to ensure fairness and safety.
How should the nurse manager respond when a staff nurse consistently fails to complete documentation on time?✔✔Provide coaching and reinforce the importance of timely, accurate charting.
What should the manager do when a patient’s family reports that nurses are not responding quickly to call lights?✔✔Monitor response times, observe unit workflow, and address delays with staff.
How should the nurse manager address frequent staff conflicts that disrupt teamwork?✔✔Facilitate open communication and mediate conflicts in a professional setting.
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What is the best action when a new nurse reports feeling overwhelmed with patient care responsibilities?✔✔Provide mentoring, redistribute workload if needed, and gradually build confidence.
How should the nurse manager respond when medication errors are increasing on the unit?✔✔Analyze error trends, provide targeted education, and implement safety checks.
What should the nurse manager do when a staff nurse refuses to float to another unit?✔✔Assign duties within the nurse’s competency and address concerns about floating.
What is the priority action when a patient develops chest pain but the assigned nurse is busy with another unstable client?✔✔Reassign available staff immediately to ensure the patient receives prompt care.
What should the nurse manager do if patient satisfaction scores are declining?✔✔Gather feedback from patients and staff, identify common issues, and implement improvements.
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