CEAP EXAM QUESTIONS WITH
CORRECT ANSWERS A+ G RADED.
Question : Domain I
Correct answer: Employee Assistance Program Design,
administration, and management
Question : Domain II
Correct answer: Employee Assistance Services to the
Work Organization
Question : Domain III
Correct answer: Employee assistance services to
employees and family members
Question : EAP definition
Correct answer: a set of professional services
specifically designed to: 1) improve and/or maintain the
productivity and healthy functioning of the workplace and to address a work organization's particular business needs through the application of specialized knowledge and expertise about human behavior and mental health.
Question : EAP core technology definition
Correct answer: essential components of the employee
assistance profession.
Question : EAP core technology 1
Correct answer: M (management consultation): consultation with, training of, and assistance to work organization leadership (managers, supervisors, and union stewards) seeking to manage troubled employees, enhance the work environment, and improve employee job performance.
Question : EAP core technology 2
Correct answer: A (advertisement): active promotion of the availability of EA services to employees, their family members and the work organization
Question : EAP core technology 3
Correct answer: P (problem identification): confidential and timely problem identification/assessment services for employee clients with personal concerns that may affect job performance
Question : EAP core technology 4
Correct answer: I (intervention): use of constructive confrontation, motivation, and short-term intervention with employee clients to address concerns that affect job performance
Question : EAP core technology 5
Correct answer: R (referral): referral of employee clients for diagnosis, treatment, and assistance, as well as case monitoring and follow-up services
Question : EAP core technology 6
Correct answer: N (Networking): Assisting work organizations in establishing and maintaining effective relations with treatment and other service providers, and in managing provider contracts
Question : EAP core technology 7
Correct answer: A (Access and Advertising): Consultation to work organizations to encourage availability of and employee access to health benefits covering medical and behavioral problems including, but not limited to, alcoholism, drug abuse, and mental and emotional disorders
Question : EAP core technology 8
Correct answer: P (program evaluation): evaluation of the effects of EA services on work organizations and individual job performance.
Question : how many employees in the U.S. receive EAP
counseling services
Correct answer: 1 in 20 (5%)
Question : how many employees have a severe enough
problem to warrant treatment?
Correct answer: 4 in 100 (4%)
Question : Do EA professionals ask about legal concerns
of employees
Correct answer: Yes.
Question : What are the three elements of job
performance?
Correct answer: Productivity, attendance, and behavior
(is the employee working well with co-workers?) (triangle diagram)
Question : How many U.S. employees have access to an
EAP?
Correct answer: 75%
Question : Internal EAP staff model
Correct answer: EA professionals are employees of the
work organization or specially designated labor representatives. Services are provided on-site at the work organization.