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CERTIFIED TRAVEL ASS OCIATE
CORRECT QUESTIONS &
ANSWERS!!
Question :Taking mental vacations and exercising
regularly are ways of:
- managing your time.
- enhancing professionalism through education.
- managing stress.
- displaying ethical behavior.
Correct answer:C. managing stress.
Question :A commitment to ongoing education and
training:
- is a mark of a professional.
- is not necessary once you've gotten a job.
- is too costly for most travel industry employees.
- can create a problem with ethical decisions.
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Correct answer:A. is a mark of a professional.
Question :A loyal customer asks you to do something
unethical. You:
- do it anyway—the customer is always right.
- explain to the customer why it is unethical.
- avoid the situation by not taking the customer's call.
- offer an alternative solution.
Correct answer:D. offer an alternative solution.
Question :Professionalism implies a commitment to the
standards of an occupation and the interests of the client.
- True
- False
Correct answer:A. True
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Question :Your professional image describes the way you
look, not the way you act.
- True
- False
Correct answer:B. False
Question :Disclosing information that is factually
inaccurate is ethical if it closes the sale.
- True
- False
Correct answer:B. False
Question :A professional possesses the necessary
knowledge and skills for the job as well as:
- an expensive business suit.
- sporadic education and training.
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- the willingness to give the agency's interests priority
- a commitment to ethical behavior.
over the client's interests.
Correct answer:D. a commitment to ethical behavior.
Question :A professional code of ethics should:
- use false or deceptive advertising practices.
- undermine the integrity of dominant competitors.
- disclose accurate information.
- misrepresent services provided when necessary.
Correct answer:C. disclose accurate information.
Question :Ethically speaking, taking the high road means
following the path of least resistance.
- True
- False