CHAA Exam Study Guide Questions with Correct Answers Latest Updated Scatter Diagram - Correct Answer A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - Correct Answer a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - Correct Answer A graphic representation of the frequency with which certain events occur may be used to set priorities or oppotunities for improvement Measure - Correct Answer A number assigned to an object or event Gantt Chart - Correct Answer A type of bar chart used in process or project planning and control to display planned work targets for completion of work in relation of time usually shows week month quarter Just In Time - Correct Answer A method of ordering items as close to possible to their time of need Clinical Pathway - Correct Answer management tool that organizes sequences and times the major intervention of the nursing staff physicians and other departments AKA care map; critical path Histogram - Correct Answer a graphic display used to plot the frequency with which different valves of a given variables occur. Used to examine patterns Algorithm - Correct Answer Recommended patient management strategies designed to direct decision making Baseline - Correct Answer An observation or value that represents the background of measurable quanitity Six Sigma - Correct Answer process improvement technique for blending organizational wisdom with proven statistical tools 1 / 2
Balanced Scorecard - Correct Answer strategic management system used to drive performance and accountability through the organization Plan; Do; Check; Act; - Correct Answer AKA Deming or Shewart cycle FOCUS - Correct Answer Find a process Organize a team Clarify Knowledge Uncover the cause Start Plan Do Act Check
- major points of collection - Correct Answer Before service; At registration; During service; At
- The fair Billing and Collection Practices Act-makes hospital quit aggressive ways to collect
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Discharge; Collection follow-up Standing Orders - Correct Answer Physician orders pre-established and approved for use by nurses under specific conditions in absence of the physician Threshold - Correct Answer a level of achievement that determines the difference between what is deemed to be acceptable Laws that Illinois House Healthcare Availability and Access Committee passed - Correct Answer 1. the tax exempt hospital responsibility act- says that hospitals must use 8% of cost to provide care for poor
payments Accepting Assignment - Correct Answer when a provider agrees to accept the allowable charges as full fee Acute Care - Correct Answer the care is generally short term rather than chronic care Assignment of Benefits AOB - Correct Answer Written authorization from the policyholder for the insurance company sends payment directly to providers