CHAA TEST QUESTIONS WITH CORRECT
ANSWERS
Under tittle III of the Americans with disabilities act, hospitals are required to: - Correct Answer Provide resources to eliminate barriers in communication What is NOT important when initiating a patient satisfaction survey? - Correct Answer What data measures are needed to care for the patient Which is not a purpose of any quality improvement program? - Correct Answer Blame someone for the mistake Which of the following is not a patient satisfaction survey : - Correct Answer CMS survey
Communication is: - Correct Answer exchange of information
Which is not KPI in Patient Access? - Correct Answer CLABSI
HEAT stands for: - Correct Answer Hear
Empathize Apologize Take responsibility for actions.
All of the following are ways we communicate, except: - Correct Answer Eating
What are the three steps to communication? - Correct Answer Encoding Transmission Decoding 1 / 2
Compassion and Respect can be demonstrated in all of the following ways, except: - Correct Answer Calling the patient "DEAR" What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare Part A? - Correct Answer Medicare Two - midnight rule Which program is responsible for protecting the integrity of the hospital and human services (HHS) program by detecting and preventing fraud? - Correct Answer OIG An effective compliance level has a minimum of how many levels? - Correct Answer 7 All of the following are part of an effective compliance program except: - Correct Answer Creating standards of privacy EMTALA is a regulation which protects patient from what? - Correct Answer Not being treating in an emergency due to lack of ability to pay All of the following are examples of PHI except: - Correct Answer Financial assistance brochure Meaningful use is an incentive program to: - Correct Answer Increase the adoption of qualified electronic health records This document is provided to Medicare beneficiaries who are admitted as outpatients receiving observation status that they may have a co-payment and co-Insurance. - Correct Answer MOON All of the following are examples of fraud and abuse except: - Correct Answer Unknowingly billing for services at a higher complexity Which government healthcare program is provided for surviving spouses of veterans killed in the line of duty ? - Correct Answer CHAMPVA Tricare provides healthcare to all of the following except: - Correct Answer Civilians working in a military treatment facility
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