CHAM STUDY GUIDE Latest Update 2025-2026 Exam 85 Questions with 100% Verified Correct Answers Guaranteed A+
Customer Service - CORRECT ANSWER: Project lasting first impression
Hiring right people Provide training
EMTALA Definition - CORRECT ANSWER: Emergency Medical Treatment and Labor
Act
EMTALA Function - CORRECT ANSWER: Adhering to all contractual, legal and
regulatory requirement as well as hospital regulation
Financial Clearance - CORRECT ANSWER: Assisting patient to meet healthcare
obligation Education of the pt regarding their financial obligation for services rendered Assisting with the applicaton process for gov or charity program
Pre-Registration - CORRECT ANSWER: Streamline the Reg process
Verification of insurance benefits Clarifying testing, pre-operative or procedure requirement Medical necessity checking
Referral/Transfer of Services - CORRECT ANSWER: maintaining the continuum of care for the patient being transfered between facilities as well as intra/inter facility
Regulatory Compliance - CORRECT ANSWER: ...
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Scheduling - CORRECT ANSWER: Ensuring and special needs of the pt are available
Efficient pt flow Efficient use of facility resource Provide patient education Proper identification of the patient
What does the pre-encounter consist of? - CORRECT ANSWER: Customer Service
Verification of Benefits Referral/Transfer of Services Scheduling Financial clearance Pre-registration Prior Authorization/Referral Requirement
*NAHAM sponsored resources: o NAHAM Collections Guide o Access Keys -
CORRECT ANSWER:
- Midnight Rule- On July 1, 2015, CMS released proposed updates to the "Two-
Midnight" rule regarding when inpatient admissions are appropriate for payment under -
CORRECT ANSWER: Medicare Part A.
A valid Patient Consent to Release of Health Information must contain: - CORRECT ANSWER: *Specific name or general designation of the program or person permitted to make the disclosure •Name and title of the person or organization to which disclosure is to be made • Name of the patient •Purpose of disclosure •What information is to be disclosed •Signature of patient, if minor authorized signature from parent/guardian, if patient is incompetent or deceased, the signature must be by a legal representative such as Power of Attorney. •Date consent signed •A statement that the consent is subject to revocation at any time. •Date the consent will expire • Once record information is disclosed to an entity not covered by HIPAA, the information may be subject to further use and disclosure without the protections offered by HIPAA
Affordable Care Act - CORRECT ANSWER: The Patient Protection and Affordable Care Act (PPACA), commonly called the Affordable Care Act (ACA) or, Obamacare, is a
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