CIRS EXAM AIRS LATEST 2025 COMPLETE 180

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CIRS EXAM – AIRS LATEST 2025| COMPLETE 180

ACTUAL EXAM QUESTIONS AND VERIFIED

ANSWERS (100% CORRECT ANSWERS) ALREADY

GRADED A+

What does LIHEAP provide help with?

• Rent payments
• Respite care
• Utility payments
• Mortgage re-financing - Correct Answer - c. Utility payments

Which of the following is a potentially helpful service referral for a young client asking about birth control?

• Prescription medication assistance
• Family planning
• Medicaid
• HIV testing - Correct Answer - b. Family planning

A report about potential child abuse should be referred to:

• a domestic violence shelter
• an adoption and/or fostering service
• the child protection agency
• the nearest medical facility - Correct Answer - c. the child protection

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Assessment includes the process of:

• Writing a full situational analysis
• Providing three referrals
• Defining the client's problem
• Ending a call on a positive note - Correct Answer - c. Defining the client's

problem

When making contact, what is initially more important than the problem?

• The client's feelings
• The I&R Specialist's feelings
• The speed with which the problem is identified
• The opportunity for the client to speak their mind - Correct Answer - a.

The client's feelings

What is paraphrasing?

• A method of ensuring that you have the legal authority to

proceed with the referral

• A method of restating the client's general words back to them

to ensure that you understood the situation

• A variation of conversation steering
• A method to prioritize the client's situation - Correct Answer - b. A method

of restating the client's general words back to them

What is empathy?

• The ability to see into the future 2 / 4

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• An understanding of the feelings of others
• A feeling of genuine sorrow for the distress of others
• The ability to show support for another person's situation - Correct

Answer - d. The ability to show support for another person's situation

If a service is not available for a client, which of the following may be the best method of sharing this news?

• "There's nothing right now but try calling back in a few weeks"
• "Are you sure that is really what you want?"
• "I can't find anything like that at the moment"
• "I am really sorry but that service is not available" - Correct Answer - d. "I

am really sorry but that service is not available"

Which of the following is an example of a close-ended question?

• "What usually happens when you go to the drop in?"
• "How do you feel when he says that to you?"
• "Why do you think you've had difficulties getting a job?"
• "Have you previously applied for this program?" - Correct Answer - d.

"Have you previously applied for this program?"

Which of the following parts of a database record should be checked closely when providing a referral?

• The URL of the agency's website
• The location of the agency's program site
• The first name of the program coordinator
• The mailing address of the agency - Correct Answer - b. The location of

the agency's program site 3 / 4

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Which of the following is an example of a specific question?

• "How are you feeling today?"
• "Could you please let me know your ZIP code?"
• "Could I get you to tell me more about your situation?"
• "Could you tell me more about what is happening?" - Correct Answer - b.

"Could you please let me know your ZIP code?"

Which of the following best describes the use of pauses as an I&R technique?

• A definite requirement. There should be at least 15 seconds of

pause for every two minutes of a call

• Something that should always be avoided
• An occasionally useful tool that allows the client to think

through a situation

• A good option that allows the I&R Specialist to take a quick

mental break during a call - Correct Answer - c. An occasionally useful tool that allows the client to think

Which of the following is a reason for an I&R Specialist to ask a question?

• The need to know everything about the client
• A healthy curiosity and genuine desire to help others
• The need to know something relevant to the client's situation
• The need to ensure that the client is paying attention - Correct Answer -
• The need to know something relevant to the client's situation
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