CMAA Exam 2 LATEST UPDATE 2025 An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter? - ANSWER ~ certified mail A medical administrative assistant should verify a patient's CPT code for which of the following processes? - ANSWER ~ obtaining prior authorization Prior to an invasive procedure, a patient asks a medical administrative assistant about other options that are available. Which of the following actions should the assistant take? - ANSWER ~ advise the patient to ask the provider about alternatives Which of the following abbreviations should a medical administrative assistant use to document a patient history of a stroke? - ANSWER ~ CVA Which of the following items is appropriate to purchase with petty cash? - ANSWER ~ postage owed for an equipment delivery 1 / 3
When performing closing procedures for the day, which of the following must be secured with a lock and key? - ANSWER ~ provider's prescription pad Which of the following is the abbreviation for an electroencephalogram? - ANSWER ~ EEG A medical administrative assistant observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this type of action considered? - ANSWER ~ fraud A patient receives an explanation of benefits stating services will not be covered because out-of- pocket medical expenses have not been met. The amount owed is defined as which of the following? - ANSWER ~ deductible Which of the following is an example of open hours scheduling? - ANSWER ~ patients arrive at their own convenience 2 / 3
Which of the following is the most efficient method for a medical administrative assistant to collect payment for services? - ANSWER ~ collect due amounts at the time of the patient's visit Which of the following medical terms refers to the removal of all or part of an organ or tissue? - ANSWER ~ lymphadenectomy A patient refuses to pay his copayment. Which of the following actions should the medical administrative assistant take? - ANSWER ~ inform the patient that the copayment is due at the time of service A third-party payer is requesting documentation to support billed services. Which of the following is the appropriate document the medical administrative assistant should forward to the third-party payer? - ANSWER ~ progress notes Which of the following actions is a medical administrative assistant's priority when pulling daily charts? - ANSWER ~ review the appointment schedule In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? - ANSWER ~ provider
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