CMST 2061 Final Exam Study Guide with Complete

CMST 2061 Final Exam Study Guide with Complete Solutions

• Sarah is working to develop some solid friendships at her new job. She decides it is appropriate to

reveal more about herself to a new friend, Joni. When considering things she could reveal, she wisely chooses to confide that

• That she is somewhat unhappy with her salary of $42,000
• That she doesn't think the boss has particularly good management skills
• She had a fantastic and wild weekend, but can't remember the guys full name
• She had an overseas internship out of college and can still speak some French

Ch. 5 - Correct Answer D

• Developing a good relationship with a "bad" boss begins with
• Communicating your concerns to the boss
• Confronting your boss's bad behavior
• Avoiding your boss when he/she is behaving badly
• Becoming a trusted employee

Ch. 5 - Correct Answer D

• Praise can have an important, positive effect in motivating employees. According to an oft-cited

study by Professor Gerald Graham of Wichita State University, what percentage of employees report receiving public praise at work?

• 40%
• 76%
• 19%
• 58%

Ch. 5 - Correct Answer C

• Under-accommodative communicators in the workplace are generally
• Female 1 / 4

• More productive
• Lower ranked in the organization
• Older

Ch. 5 - Correct Answer D

• According to work-family border theory
• There are sharp strong borders between work and family life that must be respected, keeping

work and life separate.

• People, such as many immigrants, who live near borders often work as a family unit.
• It is important to keep your family and friends and work colleagues separate when using social

networking, such as Facebook.

• The work and life domains have permeable borders that individuals move in and out of

throughout the day Ch. 5 - Correct Answer D

• Which of the following is a good practice to follow when responding to criticism?
• Avoid eye contact to make it harder for them to guess what you think about their critique.
• Generalize the criticism and see how it might apply to other areas of your work performance.
• Allow them to fully voice their criticism while carefully considering its meaning
• Mentally construct defenses for yourself while listening so you are ready to rebut it

Ch. 5 - Correct Answer C

• (T/F) Most companies discourage workers from developing close friendships with each other

because research has shown they get less done, while taking to time to do it and have more accidents.Ch. 5 - Correct Answer False

• (T/F) Research indicates that generational differences in the workplace are often perceived to be

much greater than they actually are. 2 / 4

Ch. 5 - Correct Answer True

• (T/F) Recognizing that familiarity breeds contempt, company managers and supervisors should

discourage employees from developing close relationships at work.Ch. 5 - Correct Answer False

• (T/F) Research data reveal that people with close friends at work are more satisfied with their

jobs than people who don't.Ch. 5 - Correct Answer True

• Individuals report spending how much of their time at work communicating with others?
• 90%
• 50%
• 25%
• 70%

Ch. 5 - Correct Answer D

• In the context of social organizations, norms are
• Rules that all organization members are expected to follow
• The members of the organization who act most traditionally.
• The "regulars" -- organization members who have been there the longest
• The average personality type of organization members.

Ch. 5 - Correct Answer A

• Providing family-friendly work environments results in
• Lower rates of absenteeism
• Increased productivity 3 / 4

• Reduced stress
• All the above

Ch. 5 - Correct Answer D

• (T/F) According to the work-family border theory perspective, the work and personal domains are

not separate.Ch. 5 - Correct Answer True

• (T/F) Individuals in an organization may or may not be expected to follow norms, depending on

their rank.Ch. 5 - Correct Answer False

• (T/F) An organization's norms are always summarized in the employee handbook or training

manual.Ch. 5 - Correct Answer False

• (T/F) Confirming messages communicate to another that you understand what they meant.

Ch. 5 - Correct Answer False

• According to Communication Accommodation Theory, accommodating communicators
• Diverge to communicate status, distance, or power
• Are typically insincere in their efforts to converge
• Are typically female
• Convey compatibility and similarity

Ch. 5 - Correct Answer D

• / 4