CNA CHAPTER 2 EXAM - o When it looks likely that the facility will b...

CNA CHAPTER 2 EXAM

When should unsafe conditions be reported?

• When it looks likely that the facility will be involved in a lawsuit
• Before accidents occur
• Only if a resident wants to complain about something
• Whenever the nursing assistant has some extra time

What is a proper way for a nursing assistant (NA) to respond if a resident does not hear her or does not understand her?

• The NA should speak more quickly.
• The NA should speak more softly or whisper.
• The NA should speak slowly and clearly.
• The NA should shout.

Which of the following is an example of a barrier to communication?

• NA uses medical terminology with the resident.
• NA asks the resident to repeat a language.
• NA speaks the same language as the resident.
• NA speaks clearly using a professional tone of voice.

Which of the following is an example of objective information?

• "Mrs. Johnson says she has a rash on her torso."
• "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
• "Mrs. Johnson must have a rash because she said that she's itchy."
• "Mrs. Johnson needs some lotion."

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Which of the following are ways for NAs to avoid barriers to communication?

• The NA should use slang so that the resident understands more easily.
• The NA should respond with "Why?" when the resident makes a statement.
• The NA should use medical terms when talking with the resident so the resident will more

easily understand his condition.

• The NA should ask open-ended questions that require more than "yes" or "no" responses

Which of the following senses is not used in making observations?

• Sight
• Touch
• Smell
• Taste

With whom should nursing assistants use medical terms and abbreviations?

• Residents
• Nurses
• Residents' friends
• Visitors

Why is it important for an NA to consider a resident's cultural background when communicating with him?

• It is not important to consider cultural background.
• Because the resident will certainly want to tell stories about his culture.
• Because the NA might know somebody with the same background and she can tell the

resident about that person.

• Because cultural background helps determine how people communicate and can help the

NA communicate better with the resident.

Which of the following should an NA report about a resident to the nurse immediately?

• Family fighting
• Chest pain
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