COM 312: Final Exam Study Guide: Questions & Answers
Conflict Should be accepted as a fact of life.(Ans- True
According to our textbook, conflict may exist even when people are not arguing or even talking to each other.(Ans- True
Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned.(Ans- True
Communication skills are innate; they are not learned.(Ans- False
When conflicts arise, they arise because of the way both peolpe act with respect to one another. Both people in a conflict situation contribute to the emergence of conflict.(Ans- True
The transactional model of communication emphasized the end product of communicating (convincing, persuading, controlling, or dominating others) whereas the linear view emphasizes the exchange of verbal and nonverbal messages in an attempt to better understand one another's perspective and create shared meaning.(Ans- False
Parties involved in conflict can always agree on and identify a specific behavior as the trigger for that conflict.(Ans- False
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You and your roommate differ on how much clutter is "too much".
According to the text, this is an example of:
(Ans- Incompatible goals
My husband and I each value education and want our children to do well academically. I think our children should not be allowed to play video games or watch more than one hour of television per day during the week so that they have more time to study. My husband thinks that is overly restrictive. This has become a source of conflict for us. According to the
text, this is an example of:
(Ans- Incompatible means
In the author's view, interpersonal conflict:
(Ans- Requires interdependence.
According to our textbook, which of the following refers to communication behavior a person employs based on his or her analysis of a conflict situation that involves alternative ways of dealing with conflict?(Ans- Conflict management
According to our textbook, which of the following refers to "Only one alternative in which parties solve a problem or issue and expect it not to arise again?" (Ans- Conflict resolution.
Which of the following is FALSE?(Ans- All conflict management should result in conflict resolution.
When it comes to interpersonal conflict, (Ans- The closer the relationship, the more likely conflict becomes.
The text describes the process view of conflict as having _ stages (Ans- 5
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The participants involved, their relationship, other interested parties, and
the physical and social environment are key variables of:
(Ans- The prelude to conflict
At which phase of conflict does at least one person make known to the other that a conflict exists?(Ans- The initiation phase.
Which of the following statements is true about destructive conflict?(Ans- All of the above statements are true about destructive conflict.
All of the following are true regarding civility except?(Ans- It is dependent on our liking the other person.
The text recommends viewing conflict as:
(Ans- An opportunity.
Tangible issues center on gut feelings like love, respect, and self-esteem as well as other topics like power, cooperation, and other beneficial
behaviors such as attention and caring:
(Ans- False
Both excessive conflict and excessive harmony are abnormal (Ans- True
When people collaborate, they are rigid in terms of the goal of developing mutually satisfying solutions, but they are flexible with respect to the means for achieving them.(Ans- True
Avoidance behavior is more typical of husbands than of wives.(Ans- True
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