1
ATI Nurse's Touch: Professional
Communication Proctored Exam Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
What is the primary purpose of active listening in nursing communication?✔✔To fully understand the client’s concerns and provide appropriate responses
How should a nurse respond to a client who is upset and expressing anger?✔✔Acknowledge the client’s feelings and calmly offer support
What is the most effective way to communicate with a non-English speaking client?✔✔Use a professional interpreter to ensure accurate communication
When is it appropriate for a nurse to disclose confidential information?✔✔Only when required by law or with the client’s consent
What should the nurse do when a client refuses care?✔✔Respect the client’s decision and explore the reasons for the refusal 1 / 3
2
How should a nurse handle a situation where a colleague is demonstrating unprofessional behavior?✔✔Address the issue with the colleague privately or report it to the appropriate supervisor
What is the key to successful communication with a client in pain?✔✔Listen empathetically and offer reassurance while discussing pain management options
How can a nurse ensure that a client understands discharge instructions?✔✔Ask the client to repeat the instructions back in their own words
What is the most important consideration when communicating with elderly clients?✔✔Speak slowly, clearly, and ensure the client has adequate hearing aids or glasses
How can a nurse establish trust with a new client?✔✔Introduce themselves, explain their role, and maintain consistent, professional behavior
What is the nurse’s role in advocating for a client’s needs? 2 / 3
3
✔✔To listen to the client’s concerns and communicate those needs to the healthcare team
When should a nurse use therapeutic communication techniques?✔✔When providing emotional support, resolving conflict, and gathering information
What should a nurse do if a client becomes aggressive or violent?✔✔Maintain a safe distance, stay calm, and seek assistance from security or other team members
How can a nurse ensure clear communication during handoff between shifts?✔✔Use a standardized format, such as SBAR (Situation, Background, Assessment, Recommendation), to transfer information
What is the importance of non-verbal communication in nursing?✔✔Non-verbal cues such as body language, facial expressions, and eye contact can reinforce or contradict spoken words
What is the best way for a nurse to express empathy?✔✔Acknowledge the client’s feelings and express understanding and support
- / 3