CORE TEST 1 Questions And Answers With Verified Solutions 100% Correct Rated A+
1. Attributes and Skills for Dealing with Negative Behaviors:
Answer: ✔✔
Interpersonal Communicate Listen Understand Clarify Paraphrase Emotion Sympathy Empathy Professionalism Courteous
2. Steps to Active Listening:
Answer: ✔✔
Build trust and rapport Demonstrate concern Understanding through paraphrasing Understand non-verbal cues Affirming Asking detailed questions to clarify Ask open-ended questions Allow speaker to finish speaking Transparency
- Importance of Responding Courteously and Professionally to Incoming
Calls and Questions:
Answer: ✔✔ Confidentiality of the department and youth.
4. Difference Between Empathy and Sympathy:
Answer: ✔✔ 1 / 2
Empathy: The ability to emotionally understand what other people feel —
"I feel your pain." Sympathy: Feeling bad for someone else — "I'm sorry you're in pain."
5. Benefits of Consistent Communication with Other Staff:
Answer: ✔✔
Effective communication can have a positive attitude toward work Ensures consistency Promotes two-way feedback Promotes sharing ideas/knowledge Compliance with regulatory bodies Ensures common understanding of strategies and goals Promotes a positive attitude toward change
6. Proper Etiquette When Speaking to Youth:
Answer: ✔✔
Intake questions Respect youths’ wishes on how they want to be identified Officers should be someone that youth want to talk to Have a question? ASK
7. Stress Provoking Situations That May Precede Crises:
Answer: ✔✔
Appearances Visits with family Violation of probation Death of a loved one
8. Indicators of a Youth in Crisis:
Answer: ✔✔
Shift in sleeping habits Mood swings Withdrawal from activities Decreased performance Neglect hygiene Weight loss/gain
9. Steps to Verbally Intervene in an Escalating Situation:
Answer: ✔✔
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