WGU C235 Training & Development(PA, Course Assessment & Study Guide)2022 Organization - Answer A social unit of people structured and managed to meet a need or pursue collective goals Human Resource Management - Answer Entire set of activities used by an organization to align its human capital with organizational objectives and strategies Examples of Intangible Resources - Answer Human Capital Social Capital Intellectual Capital Organizational Capability Human Capital - Answer Tacit knowledge Education and experience Work-related know-how Social Capital - Answer Corporate Culture Management philosophy Coaching/mentoring relationships Informal networking systems Intellectual Capital - Answer Patents and trade secrets Copyrights Intellectual property Organizational Capability - Answer Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs How is training and development strategically important in an organization? - Answer By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital Differentiate between Training and Development - Answer Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer-term in focus, designed to help employees prepare for future jobs What is an intangible asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? - Answer Human Capital 1 / 3
WGU C235 Training & Development(PA, Course Assessment & Study Guide)2022 Orientation - Answer The first common training that new hires go. New employees are exposed to the expectations the organization has for them, key policies and procedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co-workers present on the job, and other aspects of organizational life.Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total quality management? - Answer Training What is a direct benefit of a new employee orientation program? - Answer Increased employee retention ADDIE model of training and development - Answer A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation.What does the ADDIE model suggest? - Answer A continuous cycle wherein the results of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is most effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated What is sustainable competitive advantage built upon? - Answer Intangible resources, such as organizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm Copyright Act 1976 - Answer Protects the authors of "original works" from others who would use their work unlawfully The law that prohibits the printing, duplication, or distribution of copies of another's literary, artistic, or other creative expressions except under certain circumstances.Age Discrimination in Employment Act - Answer Law that prohibits discrimination in employment against persons age 40 and over. Select to training programs can't be based on age. For example, a company will not send employees age 40 and over to training.Civil Rights Act - Answer Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion, and sex.Need to monitor for signs of adverse impact of employees 2 / 3
WGU C235 Training & Development(PA, Course Assessment & Study Guide)2022 Americans with Disabilities Act - Answer A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled.Keep in mind the need for reasonable accommodations A copyright holder has the right to authorize others to ______ the work publicly. - Answer Reproduce, Distribute, Display Which practice is allowed under the Age Discrimination in Employment Act of 1967 (ADEA)? - Answer A company requires employees be at least 28 for promotion and will not hire employees under age 18 Reasons training and development has become a critical organizational activity - Answer Globalization Advancements in Technology Changing Demographics What are the 4 stages of human resource competency? - Answer Acquiring, Applying, Mastering, Influencing Competency Stage - Works under supervision. Learns to perform well under pressure and accomplish tasks within the time budgeted. - Answer Acquiring Competency Stage - Independently produces results. Develops credibility and a reputation. - Answer Applying Competency Stage - Makes significant technical contributions working in more than one area. Develops less experienced professionals and assumes leadership roles. Deals with customers developing new business. - Answer Mastering Competency Stage - Influences decisions. Represents the organization. Sponsors individuals to prepare them for key roles in the organization. - Answer Influencing Which 2 actions are performed to develop a competency model for a leadership position in an organization? - Answer Determine traits of employees who are leaders Identify the organization's top-performing leaders What are the 2 traditional approaches to the development of competency models? - Answer Trainers have focused on the development of skills Educators have focused on the transmission of knowledge What are the limitations with the 2 traditional approaches to the development of competency models? - Answer Competency models suggest both approaches are too
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