CPI Training Quiz 22 Questions and Answers Latest all behavior is a form of communication - Correct AnswersTrue The Directive Staff approach is a response to which Crisis Development Model behavior level? - Correct AnswersDefensive When a person is in a tension reduction, what is an appropriate response? - Correct AnswersRe-establish the relationship Which of the following statements best describes rational detachment? - Correct AnswersRemain professional by managing your own behavior and attitude Precipitation factors are underlying reasons for behavior - Correct AnswersTrue You can influence the crisis by controlling another persons attitude. - Correct AnswersFalse What is something to keep in mind when listening with empathy? - Correct AnswersGive your undivided attention The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis - Correct AnswersTrue Nonverbal communication includes which of the following? - Correct AnswersBody Language When a person asks a question you perceive as challenging (such as "Who do you think you are?) the recommended response would be to_____ - Correct AnswersDownplay the challenge Important points for limit settings are: - Correct AnswersBeing respectful, simple, and reasonable
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