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CPPS Review Course QUESTIONS AND ANSWERS
ALL CORRECT
Question 1: A staff member discovered a medication with an
incorrect label. The staff immediately notified the pharmacist and the correct label was sent prior to medication administration. Then, the staff completed an event report through the organization's reporting tool. Which of the following actions should the unit manager take in response to this event?A.) Document the incident in the employee's performance review.B.) Investigate system failures and recognize the employee for reporting a near-miss event.C.) Notify the director of pharmacy about the pharmacist's error.D.) No action, since the incident did not cause patient harm.
CORRECT ANSWER : B.) Investigate system failures and
recognize the employee for reporting a near-miss event.
Question 2: You are educating clinical managers in your health
care facility on how to identify appropriate events for
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conducting a root cause analysis (RCA). Which event provides the BEST opportunity for an RCA?A.) A post-operative patient removes his own IV, causing a skin tear from the tape.B.) A patient with no known allergies experiences an anaphylactic reaction to an antibiotic, requiring transfer to ICU.C.) The biopsy samples from a colonoscopy are never received by pathology after the procedure.D.) In the last four months, there have been three occurrences of depressed respirations related to sedation in the same department.
CORRECT ANSWER : C.) The biopsy samples from a
colonoscopy are never received by pathology after the procedure.
Question 3: A hospital is using the AHRQ Hospital Survey on
Patient Safety Culture. There were 80 employees who responded. Responses to the survey item that states "we have
patient safety problems in this unit" were as follows:
Strongly Agree: 16
Agree: 32
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Neither Agree nor Disagree: 12
Disagree: 17
Strongly Disagree: 3
A.) 75%
B.) 60%
C.) 25%
D.) 20%
CORRECT ANSWER : C.) 25%
Question 4: What is one example of a communication technique
providers can use to improve communication with patients?
A.) SBAR
B.) Teach-back
C.) CUSP
D.) Two-Challenge Rule
CORRECT ANSWER : B.) Teach-back
Question 5: The Impact of Organizational Change on Safety
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What are the three steps to managing patient safety through organizational change?A.) Monitor change, identify potential safety implications, and employ countermeasures to mitigate any anticipated risks B.) Employ countermeasures to mitigate any anticipated risks, monitor change C.) Identify potential safety implications, employ countermeasures to mitigate any anticipated risks, and monitor the change D.) None of the above
CORRECT ANSWER : C.) Identify potential safety
implications, employ countermeasures to mitigate any anticipated risks, and monitor the change
Question 6: What is the term which describes the belief that one
will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes?