CPXP Prep 104 Questions with Correct Answers 100% Verified PAM - Patient Activation Measure - Correct Answer Measures engagement more than satisfaction What is HCAHPS also known as? - Correct Answer The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital
CAHPS®
What is HCAHPS? - Correct Answer standardized survey instrument and data collection methodology used to measure patients' perspectives of hospital care HCAHPS has been around since - Correct Answer 2006 Nationally implemented 2008 Publicly reported 2012 Part of Hospital Value Based Purchasing program HCAHPS created by public and private organizations led by - Correct Answer Centers for Medicare & Medicaid Services (CMS)- and the Agency for Healthcare Research and Quality (AHRQ) AHRQ - Correct Answer Agency for Healthcare Research and Quality (AHRQ) CMS - Correct Answer Centers for Medicare & Medicaid Services (CMS) HCAHPS survey captures what information? - Correct Answer - how well nurses and doctors communicated,
- how responsive hospital staff were to patient needs,
- the cleanliness and quietness of the hospital environment.
The federal agency that runs the Medicare program - Correct Answer Centers for Medicare & Medicaid Services 1 / 2
Hospital Quality Star Ratings come from what source? - Correct Answer Hospitals report data to the Centers for Medicare & Medicaid Services LEP - Correct Answer Limited English Proficiency LEP Services provide - Correct Answer access to programs funded by the Department of Health and Human Services (HHS) Title VI as related to LEP eligible - Correct Answer Title VI of the Civil Rights Act of 1964, as amended (42 USC § 2000d), prohibits discrimination on the basis of race, color, or national origin (including eligible LEP) Civil Rights Act of 1964 is enforced by - Correct Answer Enforced by OCR Office of Civil Rights (HHS.gov) TPS - Correct Answer Toyota production system; an integrated socio-technical system, developed by Toyota based on its management philosophy and practices for efficiency & quality Disney Change of Culture ideals - DBDD - Correct Answer The Disney Way (last chapter is changing culture) Dream, Believe, Dare, Do Kaizan practice includes - Correct Answer Kaizan - reduce waste and variability, stop a process to prevent harm TQM - Correct Answer Deeming - Total Quality Management, transforming culture AHRQ - Correct Answer AHRQ - Agency for Health Care Research and Quality AHRQ - Agency for Health Care Research and Quality mission - Correct Answer Mission: Produce Evidence to make health care safer, improve quality, make more accessible, make more affordable
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