CRCR Test Review Questions and Answers 2023 (Verified Answers) Important revenue cycle activities in the pre-service stage include; - Correct Answer Obtaining or updating patient and guarantor information In the pre-service stage, the cost of the scheduled service is identified and the patient's health plan and benefits are used to calculate; - Correct Answer The amount the patient may be expected to pay after insurance.Demographic and health plan edit failures are identified and resolved within the Patient Access area. Census activity is processed, Discharges are completed and correctly coded. These activities are considered - Correct Answer Point-of-service revenue cycle activities.HFMA best practices call for patient financial discussions to be reinforced; - Correct Answer With a written statement of the conversation HFMA's patient financial communications best practices specify that patients should be told about the types of services provided and; - Correct Answer Who participates in providing the service, e.g. surgeons, radiologists, etc.The process of evaluating compliance with financial assistance policies involves; - Correct Answer The annual observation, monitoring, and tracking of results for all best practices.The account resolution clock begins when - Correct Answer The first statement is sent to the patient The soft cost of a dissatisfied customer is - Correct Answer The customer passing on information about their negative experience to potential patients or through social media channels The hard cost of a dissatisfied customer is - Correct Answer loss of future revenue When there is a request for service, scheduling staff must first - Correct Answer Confirm the patients key identification information A standardized form informing patients about the conditions that must be agreed to as part of the agreement for the hospital to provide care is called - Correct Answer Conditions of admission Hospitals need which of the following information sets to assess a patients financial status - Correct Answer Demographic, Income, Assets, and Expenses
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