CUSTOMERS SERVICES TEST QUESTIONS AND
ANSWERS 100% CORRECT ANSWERS
You are working in a local paint supply store when a customer comes in with a color sample and asks you to mix paint that will match the color she wants. Although you have received training using the color mixing machine, which included hands-on experience, you have never used it on your own with a customer watching. What would be the BEST action to take to ensure you mix the pain correctly and learn from the experience?Call a co-worker over to assist you by monitoring what you are doing and offering help if you need it.
Which is the BEST way to communicate the benefits of a product?Share personal experiences about using the product
Customers who spend more than $100 at a toy store will receive 10% off the total purchase. The cashier
rings up items totaling $95 for a customer. The cashier should:
Suggest additional items that cost $5 or more.
What should a sales associate do if a customer delivery is delayed?Apologize for the inconvenience and inquire with management about a resolution.
A customer in a wheelchair tries to enter the store using the handicap access door, which is located at the rear of the store. The door is locked. The customer rings the bell and no one answers. A second customer observes the customer in the wheelchair outside and tells the cashier. What should the cashier do? 1 / 2
Immediately call management to open the door for the customer in the wheelchair.
George explains that he can no longer see his computer monitor because he has developed poor eyesight. He would like to buy a new monitor. What should the sales associate do?Demonstrate the features of monitors that may be suitable
A child runs into a pet shop and goes over to the cage of an $800 puppy. The child says, Mommy , I want this one! What should the associate do NEXT?Smile at the child and ask the mother about her preferences and budget.
A customer is shopping for a new computer software package and states that the last version did not meet expectations regarding functionality. What should the sales associate do to help the customer select the right software.Provide hands-on demonstration of different software packages.
A sales associate in Jewelry is showing a watch to a customer who cannot hear. The customer communicates through sign language. Which of these would be the MOST appropriate way to help her?Give her the watch and a pen and paper to write down any questions.
A customer enters a store to return a digital camera and starts off by exclaiming, It sure wasn't as user- friendly as I was told it would be! Which action taken by the sales associate is MOST likely to save the sale and ensure that the customer is satisfied?Ask questions to better understand the customer's problem, and then suggest a product that meets the customer's needs.
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