CVS TECHNICIAN EXAM STUDY GUIDE
WITH COMPLETE SOLUTIONS LATEST
UPDATED 2023/2024
Drop-off Workstation Responsibility - Correct Answer Pharmacist, intern, or tech Works out of QT Completes third party adjudication while the customer is present Data entry for E-scripts, MD calls, faxes, voicemails, as directed in QT Resolves all thirdpary or insurance problems Ask customer for preferred contanct number Calls out waiters to inform production (!!) Drop-off Workstation Priorities - Correct Answer Acknowledge and serve customers Call for back up when there are 3 or more customers in line Focus on the customer Use N in QT for next item
Ask and verify patient information:
Spelling, DOB, address, medication allergies (NKA for no known allergies) Prescription insurance information (new insurance or verify current) Other medical info (other OTC or prescription meds they may be taking Safety cap preference Preferred contact phone number Never ask for SSN Enter your credentials upon completion Use of anyones credentials other than your own is: - Correct Answer Strictly prohibited Production Workstation Responsibility - Correct Answer Pharmacist, Intern, Tech Works out of QP (leave this screen to assist calls) 1 / 2
Print and fill waiters first Answer the phone and direct call to appropriate person Verify refills and medication in stock while on the phone Max 3 families at a time (when printing labels) Contact immediately for partial or out of stock medication or partial fills and action notes Labels upright in tower format to the red zone] Help at pick-up if 3 or more customers in line Production Workstation Priorities - Correct Answer Be aware of customers and provide support where needed (introduce your self on the phone, offer assistance and QT calls when appropriate) Serve customers at pick-up and drive-thru based on WAB responsibilities Print up to 3 families at a time (use print next batch or "P", perform prescription and non-prescription functions like PCQ calls, when directed in QP Count, pour, and dispense medication (tray and spatula) Acquire the prescription label refreshing QP as often as possible (acute and waiters first) Obtain the medication (verify the medication name, strength, dosage form, and NDC number on stock bottle) Perform an accuracy scan (scan prescription label, scan medication stock or RTS vial, scan credentials) Select an appropriate container and cap (inhalers and nitroglycerin sublingual tablets must be in original container) Affix labels and stickers to containers (place stickers so that they do not cover information printed on medication label, information must be visible on stickers and labels) Prepare order for final verification (upright labels, tower format, in red zone) Accuracy scan should be completed - Correct Answer One at a time and it is NEVER okay for one team member to pull medications and perform accuracy scan, while a second team member counts and puts them into vials Most critical numbers to match on the NDC are - Correct Answer The middle four numbers Medication name, strength, and dosage form
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