DECA PRACTICE TEST 1
c correct answer1. the business agreement under which a business distributes the goods or services of a parent company is called
- partnership
- corporation
- franchise
- proprietorship
- develop a rough outline
- ask frequent questions
- take notes while reading
- skim through chapter titles
- operating hours
- promotional ideas
- inventory policy
- current salary
- documentation
- vocabulary
- grammar
- articulation 1 / 3
c correct answer2. what is an effective technique for employees to use to extract relevant information from written materials?
d correct answer3. what information should employees avoid sharing with their coworkers?
d correct answer4. what element of voice is important in order to communicate effectively with others?
a correct answer5. why is it important to use communication styles that are appropriate to the target audience?
- to effectively convey information
- to analyze feedback
- to organize presentations
- to quickly establish control
- develop an outline
- interpret the data
- remain objective
- determine the purpose
- to entertain the audience
- to communicate information
- to fill up the page layout
- to highlight reference material
- ask his coworker for advice
- refer to the appropriate publisher's style manual
- look up the information in a current dictionary
- identify the readers' preferences
a correct answer6. when organizing information to present in a business report, it is effective to
b correct answer7. what is the purpose of developing and using graphics in business reports?
b correct answeras Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. to obtain the correct information, Kevin should
b correct answer9. which of the following message closings is the most appropriate to use for a
businessperson who is sending formal e-mail correspondence:
- THX
- regards 2 / 3
- greetings
- affectionately
b correct answer10. which of the following is a communication technique that supports and encourages
a speaker:
- take notes
- active listening
- speed reading
- making comments
c correct answer11. which of the following would not help salesperson to create positive
customer/client relations:
- showing enthusiasm
- providing information
- ignoring objections
- offering services
- decide how to spend their break time
- listen to the words of soothing songs
- maximize conversations with coworkers
- devote their full attention to customers
- tell the customers exactly when they will be called
- ask the customers when it would be convenient to call them
- explain how much effort will be required to get the requested information
- ask the customers to call back if they don't receive a call within 24 hours
- / 3
d correct answer12. what should employees do to maintain a customer-service mindset?
b correct answer13. which of the following is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back: