Elite CEU Test Questions & Answers What is your ethical responsibility to your customer? - ANSWERSNot to oversell / Act to protext the interests of your customer You are your company's legal and _____ representative. - ANSWERSBrand As your company's legal representative, you are required to have a knowledge of: - ANSWERSProposals and contracts / Code and regulations / Consumer protection laws When should you use technical language? - ANSWERSWhen it adds to the clarity of the conversation / add to the conversation All sales have an emotional component. - ANSWERSTrue Your sales strategy should be based on____ - ANSWERSBenefits your products deliver / The value of your offer Which are consumer protection laws? - ANSWERSFitness of a product for its intended use / Right to cancel a contract within 72 hours of signing As a sales professional, which is your most valuable resource? - ANSWERSTime Which of the following is not an activity you need to perform on the path to a sale? - ANSWERSBackground check 1 / 3
Which of the following should you do after a sale? - ANSWERSStay involved until the customer is satisfied What is one major difference between commercial and residential buyers? - ANSWERSEmotion vs. results driven A product feature is____ - ANSWERSA description of specifications How should you deal with your competition when talking to a prospect? - ANSWERSStick to the relevant facts What determines the value of an asset? - ANSWERSThe total consequences of its loss In order to identify a threat, determine who might benefit from an asset's theft or damage. - ANSWERSTrue What is vulnerability? - ANSWERSAny gap that might allow a threat to reach its target How soon do you want to detect a threat? - ANSWERSAs early as possible The purpose of "defense in depth" is to add cameras to critical areas - ANSWERSFalse Which is not part of the "4 D's"? - ANSWERSDetermine What are the three major types of security systems? - ANSWERSSurveillance systems, Intrusion detection, Access controls 2 / 3
What is CEPTED? - ANSWERSUsing elements in the environment to make a building more defensible In the field of security, an identity token is a physical device, code, or characteristic - ANSWERSTrue Why should you coordinate with your service department? - ANSWERSTo make sure our company can deliver what was promised What are two designs "constraints" that should be considered? - ANSWERSBudget, customer lifestyle What is the Americans with Disabilities Act? - ANSWERSRules to ensure equal access to public facilities for all What is the main purpose of a security system? - ANSWERSKeep threats from reaching their targets Which is not a part of the 4 D's? - ANSWERSDetain Which is not associated with CEPTED? - ANSWERSWindow bars Two common uses for video surveillance systems - ANSWERSPrevent people from entering restricted areas, observe passengers in airport terminals What is an identify control token? - ANSWERSA physical device, code or characteristic used to confirm identity Which is an intrusion detection device? - ANSWERSGlass break detector
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