EMR Chapter 8 Questions and

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EMR Chapter 8 Questions and Answers | Latest Version | 2025/2026 | Correct & Verified

When communicating with a child patient, you should:

• Use complex words to educate them

✔✔B) Speak directly to the child in a calm and simple manner

• Only talk to the parent or guardian
• Ignore their questions

What is the best way to communicate with a patient who is deaf or hard of hearing?

• Speak loudly and slowly
• Ignore their impairment and continue

✔✔C) Use written notes and gestures

• Talk only to family members

How should you handle a patient who is angry or hostile?

• Respond with anger to match their tone

✔✔B) Remain calm, listen, and show empathy 1 / 2

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• Avoid the patient completely
• Tell them to calm down immediately

What should you do if a patient does not speak your language?

• Use medical jargon to explain

✔✔B) Use a professional interpreter or translation app

• Assume they understand and continue
• Speak very slowly and loudly

Which of the following is NOT a barrier to effective communication?

• Language differences
• Cultural beliefs

✔✔C) Good eye contact

• Emotional distress

Why is it important to maintain eye contact during communication?

• It makes the patient uncomfortable
• It shows disrespect
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