Exam Practice Test - Exam Practice Test Northern Trail Outfitters (N...

Salesforce Certified Business Analyst Exam Practice Test

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms.One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.Which strategy should the BA use to accomplish the goal?

• Understand business objectives, define the intention and audience,

conduct user experience research, analyze the research results, and design an improved new user experience.

• Understand business objectives, define the intention and audience, lead

a journey mapping workshop, find opportunities for improvement, and update the journey map.

• Understand business objectives, determine company culture, evaluate

processes and user experiences, interview stakeholder

(>- Answer: B

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

• Complete testing, build training materials, and elicit requirements for the

next iteration.

• Create a data dictionary, write end user documentation, and review test

scripts.

• Gather business requirements, create process maps, and write user

stories.(>- C

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A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.What is the primary value of the BA speaking with customer service reps?

• Validating current processes
• Estimating the project cost
• Building solution design consensus

(>- Answer: A

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?

• A business process model
• A persona journey map
• A collection of use cases

(>- Answer: A

Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?

• Work with Salesforce to purchase the necessary licenses.
• Manage existing Salesforce applications and activities.
• Understand current business processes and document existing

functionality.

(>- Answer: C

A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?

• A model of a final proposed product
• A first pass, simple sketch of an idea 2 / 4

• A polished, proven solution

(>- Answer: B

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?

• Analyze, build, operate, deliver
• Analyze, build, deliver, operate
• Analyze, operate, build, deliver

(>- Answer: B

A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

• Highlight a perspective from testing feedback that identifies bugs and

pain points in their business challenges.

• Give a perspective from a relatable persona that shows the development

team can solve their business challenges.

• Describe a perspective from the business requirements document that

addresses architectural concerns based on their business challenges.

(>- Answer: B

Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the 3 / 4

overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles.NTO has asked a business analyst for recommendations on how to proceed. Which aspect of a potential solution is most important for a BA to consider?

• User adoption
• Scalability
• System downtime

(>- Answer: A

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.What should the BA do next?

• Review future state distribution processes for CK.
• Explore how retailers similar to CK handle distribution.
• Shadow an operations team member at the CK distribution facility.

(>- Answer: C

Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst .What should a BA do to be successful during the first phase of the project?

• Elicit requirements, build automation, and deploy a solution,
• Architect a solution, configure a sandbox, and build a proof of concept.
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