WGU C232 Introduction to Human Resources Final Exam Questions and Answers (Verified Answers) 1.What are the six major trends that represent the major events that influence the growth and importance of Human Resource Management
(HRM)?
ANS: -In- creased competition
-The costs and benefits associated with HR utilization -Productivity changes -The increasing pace and complexity of social, cultural, legal demographic, and educational changes -The symptoms of dysfunction in the workplace 1 / 3
-Societal trends of the 21st century 2.What are the four implicit HR Objectives?
ANS: -Improve productivity
-Improve the quality of work -Ensure legal compliance -Ensure ethical behavior.
3.HR is influenced By what four Internal Environment Factors?
ANS: -Culture (Shaped by top management values)
-Technology (Refers to the firm's equipment and knowledge) -Organizational Structure -Organizational Size 4.What does SWOT stand for?
ANS: Strength, Weakness, Opportunities and Threats
5.Why would a company conduct a SWOT analysis? 2 / 3
ANS: A SWOT analysis allows leadership to assess the firm's internal
abilities and vulnerabilities to the external environment.
6.What are the six competencies of a solid HR professional?
ANS: -Provides trans- formational leadership
-Collaborate and resolve strategic challenges within the firm -Encourage real employee involvement -Empower and facilitate learning as well as change and decision making -Design process and performance systems -Maintain a global business perspective 7.What are the eight characteristics of a strong HR professional?
ANS: -Knowledge of the business industry
-Greater understanding of economic phenomena -Analytical abilities -Leadership and influence -Propensity for action
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