Gainsight Certified Administrator for NXT Exam
Question 1: Which of the following best describes Gainsight NXT?
- A legacy platform for customer support
- A cloud-based Customer Success platform
- A project management tool for engineering teams
- A data center monitoring system
Answer: B
Explanation: Gainsight NXT is a cloud-based Customer Success platform designed to help businesses manage and optimize customer relationships.
Question 2: Which key advantage differentiates Gainsight NXT from Gainsight Classic?
- NXT has fewer integrations with third-party systems
- NXT runs on outdated architecture
- NXT offers a more modern user interface and improved performance
- NXT only supports on-premises solutions
Answer: C
Explanation: Gainsight NXT provides an enhanced UI and is built on modern cloud
infrastructure, offering better performance and user experience compared to Classic.
Question 3: In Gainsight NXT, which section typically provides a quick overview of customer accounts and timelines? 1 / 4
Gainsight Certified Administrator for NXT Exam
- Rules Engine
- Cockpit
- C360 (Customer 360)
- Playbooks
Answer: C
Explanation: The C360 (Customer 360) page in Gainsight NXT provides a holistic view of an account, including details like account information, timeline, and health score.
Question 4: What is a major benefit of Gainsight’s unified navigation in the NXT interface?
- It hides important settings for security
- It requires users to memorize many keyboard shortcuts
- It reduces the need for external workflow tools
- It streamlines switching between different modules
Answer: D
Explanation: Gainsight NXT’s unified navigation lets users easily switch between objects and modules, improving efficiency and user experience.
Question 5: Which best describes a common use case for Gainsight NXT in customer success?
- Designing mobile applications 2 / 4
Gainsight Certified Administrator for NXT Exam
- Monitoring server hardware performance
- Tracking and improving customer health and retention
- Automating payroll processes
Answer: C
Explanation: Gainsight is specifically tailored for customer success teams to track customer health, drive retention, and scale customer-centric processes.
Question 6: When navigating Gainsight NXT, where are the primary administration settings located?
- Under the Admin Console
- In Cockpit
- Inside Success Plans
- Through the Timeline view
Answer: A
Explanation: The primary administration settings in Gainsight NXT are accessed via the Admin Console, which centralizes most configuration tasks.
Question 7: How does Gainsight NXT help companies that were using Gainsight Classic?
- By removing all existing workflows
- By automatically deleting customer data 3 / 4
Gainsight Certified Administrator for NXT Exam
- By providing an easier, faster cloud-based interface
- By forcing manual data migration without tools
Answer: C
Explanation: Gainsight NXT offers a modern, scalable, and cloud-based user interface, improving workflows and performance compared to Classic.
Question 8: Which of the following is NOT a feature of Gainsight NXT?
- Customizable dashboards
- Real-time collaboration with code merging
- Automated health scoring
- Ability to create and track Success Plans
Answer: B
Explanation: Real-time collaboration with code merging is a feature of development tools, not Gainsight NXT. Gainsight focuses on customer success functionality.
Question 9: What is the main purpose of Gainsight’s Timeline within the UI?
- To build advanced analytics reports on server performance
- To track all interactions and activities with a specific customer
- To host real-time chat between users and executives
- / 4