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GEB 3213 Exam 1 Hayes FSU
1.Society: A community, nations, or broad grouping of people having
common traditions, institutions, and collective activities and interests
2.Culture: The characteristic features of everyday life shared by
people in a particular place or time
3.Business culture: The norms, values, and beliefs that pertain to all
aspects of doing business in a culture.Language used while conducting business informs how we view tasks, accomplish goals, and build relationships
4.emotional literacy: the capacity to perceive and to express feelings,
especially as they surround intimate relationships 5.Discourse: Written or spoken communication or debate 1 / 2
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Learned behavior
6.code switch: We use different vocab and ways of
speaking/communicating in different situations and with different people
7.Workplace alienation: Feeling disconnected from co-workers,
because busi- ness relationships lack intimacy we're accustomed to outside of work
8.Metaphor: figure of speech comparing two different things
9.Idioms: words and phrases that mean something different from the
literal mean- ings of the words (it's a dog eat dog world)
10.Reciprocity: Mutual benefit
11.zero-sum game: a situation in which one person's gain is another's
loss
12.Individualism: giving priority to one's own goals over group goals
and defining one's identity in terms of personal attributes rather than
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