General Practice Dentistry Exam II

General Practice Dentistry Exam II Questions with Complete Solutions (Latest 2025) > Recognition of the dentist's emotional reaction to a perceived difficult encounter > Identification of the basis for perceiving an encounter as difficult > Attempts at achieving perceptual congruence between dentist and patient > Adoption of a collaborative approach with the patient > Implementation and use of effective communication skills > Boundary setting - Correct Answers ✅What is the overall stepwise approach in management of difficult patient encounter?> Record in the patient's chart all forms of noncompliance > Record all outreach attempts > Ascertain the basis of the noncompliant behavior > Facilitate improved compliance through improved listening and communication techniques - Correct Answers ✅How should we deal with the noncompliant patients?> Sufficient communication and validation of patient feelings > Feel confident about one's developed skills and mastery > Take time to explain treatment or alternative > May need to "self-talk" to compose 1 / 4

General Practice Dentistry Exam II Questions with Complete Solutions (Latest 2025) Note: NOT TO DO: ignore, argue, being defensive, being dismissive - Correct Answers ✅How should you deal with a demanding patient?

• a source or reservoir of infectious agents
• a susceptible host with a portal of entry receptive to that

agent, and

• a mode of transmission for the agent - Correct Answers

✅What are the 3 elements in the chain of infection?

• Collaboration between you and your patient, rather than

confrontation;

• Drawing out your patient's ideas about change, rather than

imposing ideas; and

• Emphasizing your patient's autonomy, rather than

emphasizing your authority. - Correct Answers ✅What are the 3 key elements to motivational interviewing?

• Explain new information
• Check for comprehension
• Clarify and tailor information for understanding
• Recheck for comprehension
• Patient recalls and comprehends info - Correct Answers

✅What are the steps of the "teach back" technique? 2 / 4

General Practice Dentistry Exam II Questions with Complete Solutions (Latest 2025)

• Hand hygiene.
• Use of personal protective equipment (e.g., gloves, masks,

eyewear).

• Respiratory hygiene / cough etiquette.
• Sharps safety (engineering and work practice controls).
• Safe injection practices (i.e., aseptic technique for

parenteral medications).

• Sterile instruments and devices.
• Clean and disinfected environmental surfaces. - Correct

Answers ✅What are the seven elements of the standard precautions?

• Listening
• Written
• Verbal
• Interpersonal communication
• Teamwork
• Presentation
• Selling
• Negotiation
• Networking - Correct Answers ✅What are considered

basic communication skills? (9 points) 3 / 4

General Practice Dentistry Exam II Questions with Complete Solutions (Latest 2025)

• Patient might refuse to open their mouth because they are

scared or uncomfortable in some way.

• Might not schedule a follow-up appointment because of

financial concerns.

• Might refuse to brush and floss because they don't

understand the benefits or too busy. - Correct Answers ✅What might be some reasons that a patient would reject your advise, causing a barrier?

• Pay attention
• Withhold judgement
• Reflect
• Clarify
• Summarize
• Share - Correct Answers ✅What are the 6 main points of

active listening skills?

1. Rapport: Connect on a social level; See the patient's point

of view

• Empathy

3. Support: Ask about and understand the barriers to care

and compliance; Help the patient overcome barriers

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