HCA STATE EXAM STUDY GUIDE QUESTIONS WITH COMPLETE
SOLUTIONS 100% VERIFIED
Who are consumers? - Correct Answers People who need assistance, the focus of the care team, referred to as the client or care recipient.What is consumer directed care? - Correct Answers This means that the consumer has the right to make their own daily living choices What benefits does consumer directed care provide to the consumer? - Correct Answers 1) Social, physical, emotional well-being 2) The right to choice and control 3) Right to control over decisions about services the consumer receives, the right to determine how and when those services are given How do you identify consumer viewpoints and beliefs? - Correct Answers 1) ask questions 2) ask care team 3) Pay attention to clues and areas of importance What is bias? - Correct Answers An opinion that influences your judgment. Shaped by your viewpoints, beliefs and values.What are the consumer rights? - Correct Answers 1) being aware of their rights 2) take part in choice, planning and changing services 3) receive enough information to make an informed decision on their care 4) Voice a grievance about services or lack of services without fear of punishment 5) Refuse treatment 6) Have their medical and personal details kept personal 7) Have personal property 8) Live free from abuse 9) Be provided with an administrative hearing when they do not agree with a decision regarding benefits 10) Make own decisions 11) Have alone time 1 / 2
12) Interact with people in and out of the home 13) Manage their financial affairs 14) Send and receive unopened mail 15) Have privacy while using technology, computers, etc.Who can you share confidential information with about the consumer? - Correct Answers Care team, case manager What are three right areas that must be protected for consumers? - Correct Answers Dignity, privacy, and independence What is abuse? - Correct Answers A willful action or inaction that leads to harm, intentional harm to a vulnerable adult or child, or causing harm What are some signs of mental abuse? - Correct Answers Emotionally upset, agitated or anxious, unusual behaviors, being extremely withdrawn or fearful, nervousness around certain people, depression or nightmares.What are some signs of neglect? - Correct Answers Untreated injuries, health or dental problems, lack of food, hazardous or unsanitary living conditions, animal or insect infestation, empty or unmarked or outdated medication prescriptions, loss of eyeglasses, dentures or other assistive devices, untreated pressure sores, soiled clothing, not wearing proper clothes, dirty or smells.What are some signs of physical abuse? - Correct Answers Bruises, welts, cuts, broken bones, untreated injuries in various healing stages, unexplained injuries, broken assistive devices, sudden behavior changes or withdrawal, signs of being restrained, downplays injuries, reluctant to go to a doctor.What are some signs of financial explotation? - Correct Answers Putting additional names on bank signature cards, unauthorized ATM withdrawals, missing checks, sudden changes in will, unpaid bills, telemarketing scams, unexplained transfer of assests.What are some signs of sexual abuse? - Correct Answers Bruises around breasts or genital area, genital infections or bleeding, difficulty walking or sitting, torn or stained or bloody underclothing, changes in behavior, fear of certain people.
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