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HESI Case Study- Management of a Medical Unit Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
What should the nurse manager do first when the unit experiences an increase in patient falls?✔✔Review incident reports and implement fall prevention strategies with staff.
What is the most important action when a staff nurse refuses to follow infection control protocols?✔✔Provide immediate correction and reinforce education on infection control.
How should the nurse manager respond when staff report feeling unsafe due to workplace violence from visitors?✔✔Implement a safety plan and provide staff with de-escalation training.
What is the priority action when a patient develops shortness of breath during shift change report?✔✔Stop report and immediately assess the patient’s condition.
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What should the manager do when nurses complain about excessive documentation requirements?✔✔Evaluate the documentation process and streamline it while ensuring compliance.
What is the most appropriate intervention when several new nurses are struggling with prioritization?✔✔Provide mentoring and guided practice in prioritization skills.
What should the nurse manager do if staff turnover on the medical unit becomes high?✔✔Conduct exit interviews and develop retention strategies.
What is the correct managerial response when a nurse consistently delegates tasks inappropriately?✔✔Provide education on delegation principles and monitor for improvement.
What is the best action when patient satisfaction scores decrease on the medical unit?✔✔Analyze feedback and implement changes to improve patient-centered care.
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What should the manager do when a staff nurse makes repeated medication errors?✔✔Provide remediation, assess for contributing factors, and implement a safety plan.
How should the nurse manager respond to conflict between two nurses that disrupts teamwork?✔✔Facilitate a private discussion to resolve the conflict constructively.
What is the first step when a patient complaint about care quality is reported?✔✔Investigate the situation and gather facts from all parties involved.
What should the nurse manager do when the unit experiences frequent equipment breakdowns?✔✔Report issues promptly and arrange for timely repairs or replacements.
What is the manager’s priority when a nurse reports a near-miss medication error?✔✔Complete an incident report and review system processes for improvement.
What is the best way to support staff after caring for a patient who died unexpectedly?✔✔Provide emotional support and offer a debriefing session.
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