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HESI – Management Questions and Answers | Latest Version | 2025/2026 | Correct & Verified
A nurse manager notices increased patient falls on the surgical unit. What is the first action the manager should take?
- Hire more staff immediately
- Restrict patient mobility
- Replace all bed rails
✔✔B. Conduct a root cause analysis to identify contributing factors
A nurse manager is developing a staff schedule for a 24-hour surgical unit. What is the most important factor to consider?
- Staff preferences only
- Seniority of staff
- Time-off requests exclusively
✔✔B. Safe staffing ratios and patient acuity
A nurse observes poor hand hygiene compliance among staff. What is the most effective management action? 1 / 3
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- Post more signs about handwashing
- Assume staff know the policy
- Remove staff from patient care
✔✔C. Conduct an audit and provide education and feedback
A nurse manager receives a complaint about long patient wait times. What should the manager do first?
- Ignore it because complaints are common
- Blame the front desk staff
- Reduce admissions immediately
✔✔C. Analyze patient flow and identify bottlenecks
A staff nurse reports feeling overwhelmed with workload. What is the best management intervention?
- Tell the nurse to work faster
- Reduce patient care quality
- Ignore the complaint 2 / 3
✔✔C. Adjust staffing assignments and redistribute workload
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A nurse manager notices repeated medication errors on a unit. What is the first action?
- Punish the nurses involved
- Assume the errors are random
- Increase shift length to reduce errors
✔✔B. Review policies, provide education, and assess system factors
A nurse manager wants to improve team communication. Which strategy is most effective?
- Allow informal discussions only
- Rely on email for all communication
- Avoid team meetings
✔✔B. Implement structured shift handoff reports
A nurse manager observes high rates of patient readmission. What is the priority action?
- Blame physicians for poor discharge planning
- Reduce admission numbers
- Limit follow-up calls
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✔✔B. Evaluate discharge procedures and patient education