HROB 2090 - Chapter 4.3 Quiz Questions and

HROB 2090 - Chapter 4.3 Quiz Questions and Correct Answers 1) Emotional labour is an informal term for

• emotional contagion.
• emotionally challenging work.
• emotional regulation.
• emotional work conditions.
• emotional dispositions. - Correct Answer C)

2) People who experience interactional unfairness are more likely to be dissatisfied with their coworkers.true or false - Correct Answer false 3) Emotional labour is an informal term for emotional contagion.true or false - Correct Answer false 4) The ________ theory portrays job satisfaction as the difference between desired and received job outcomes. - Correct Answer discrepancy 5) ________ fairness is determined by the processes used to allocate rewards and resources. - Correct Answer Procedural 6) ________ fairness is a function of the actual amount of work rewards or resources received. - Correct Answer Distributive 7) In equity theory ________ refer to the rewards or resources received in an exchange with the organization. - Correct Answer outcomes 8) A popular measure of job satisfaction that measures the five facets of work, people, promotions, supervision, and pay is the ________. - Correct Answer job descriptive index 1 / 3

9) Equity theory is an example of a theory that is concerned with ________ fairness or justice, not the process used to allocate outcomes. - Correct Answer distributive 10) People are most likely to be concerned with procedural fairness when distributive fairness is ________. - Correct Answer low 11) The Job Descriptive Index is a measure of ________. - Correct Answer job satisfaction 12) ________ are intense, often short-lived, feelings caused by a particular event. - Correct Answer Emotions 13) ________ are less intense, longer-lived, and more diffuse feelings. - Correct Answer Moods 14) ________ explains how emotions and moods affect job satisfaction. - Correct Answer Affect events theory 15) ________ is the tendency for moods and emotions to spread between people or throughout a group. - Correct Answer Emotional contagion 16) Emotional regulation is informally referred to as ________. - Correct Answer emotional labour 17) If your boss provides you with respectful and informative communication about your work outcomes then ________ has occurred. - Correct Answer interactional fairness 18) People who experience interactional unfairness are most likely dissatisfied with the ________. - Correct Answer boss 19) People who experience procedural unfairness are most likely dissatisfied with the ________. - Correct Answer system 20) People who are high in ________ tend to be dissatisfied. - Correct Answer neuroticism 21) If you have a job in which you need to suppress negative emotions, it can lower your job satisfaction and increase your ________. - Correct Answer stress 2 / 3

22) Occupations with high cognitive demands tend to be paid more when the jobs are also high in ________. - Correct Answer emotional labour 23) If you have a job in which you must conform to certain "display rules" in spite of your true mood or emotions, then your job is high in terms of ________ labour. - Correct Answer emotional 24) Procedural fairness seems especially likely to provoke dissatisfaction when people also see ________ as being low. - Correct Answer distributive fairness 25) People who experience interactional unfairness are more likely to be dissatisfied with the ________. - Correct Answer boss 26) If you have a friend who has told you that he/she is very dissatisfied with his/her boss, ________ unfairness. - Correct Answer he/she is probably experiencing interactional 27) An informal term for emotional regulation is emotional ________. - Correct Answer labour 28) Discrepancy theory suggests that job dissatisfaction develops when

• supervisors and employees differ radically in their values.
• workers don't see their jobs as offering what they want.
• job outcomes don't match job inputs.
• work is unchallenging and repetitive.
• workers begin to take benefits for granted. - Correct Answer B)

29) Alice perceives her job inputs as high and her job outcomes as high. Alice perceives Jane's inputs as low and her outcomes as low. Jane's perceptions are identical to Alice's in all respects. According to equity theory

• both women are experiencing inequity.
• Alice experiences inequity but Jane doesn't.
• Jane experiences inequity but Alice doesn't.
• both women are experiencing equity.
• both women should earn exactly the same income. - Correct Answer D)
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