IAHSS full study guide Latest Updated

IAHSS (full study guide) Latest Updated 2023 Which of the following is NOT one of the classifications of healthcare organizations in Chapter one?

• Propriety or for-profit.
• Not-for-profit.
• Government-supported.
• Individual healthcare. - Correct Answer D. Individual healthcare.

Which of the following is NOT a risk issue for healthcare?

• Drugs are used and stored in the facility.
• Mostly female staff.
• High percentage of technical and professional staff.
• Publicly accessible and many doors must remain open. - Correct Answer C. High

percentage of technical and professional staff.Which of the following is usually at the top of the organizational chart?

• Board of Directors.
• Department leaders.
• Assistant administrators.
• Vice presidents. - Correct Answer A. Board of Directors

Which of the following statements best describes employees?

• Medical staff contracted by the facility.
• All staff directly employed by the facility.
• Volunteers who donate their time.
• Contracted persons. - Correct Answer B. All staff directly employed by the facility.

Security uses senior management's endorsement to build what kind of program?

• Strong and effective.
• A program that works in a small part of the facility.
• Generally effective.
• Strong and simple. - Correct Answer A. Strong and effective.

How should friendships and inter-personal relationships between security officers and staff members from other departments be treated?

• Discouraged.
• Encouraged.
• Encouraged but monitored.
• Encouraged, but security staff educated about ethics and avoiding favoritism. -

Correct Answer D. Encouraged, but security staff educated about ethics and avoiding favoritism. 1 / 4

Which of the following allows a department to assess its cost-effectiveness within an organization?

• Crime analysis.
• Risk assessments.
• Bench-marking.
• Evaluation surveys. - Correct Answer C. Bench-marking.

What should the most primary overriding concern of any security department be?

• Its image.
• The safety and well-being of anyone in the facility.
• The goals and mission of the entity employing the security services.
• Cost-effectiveness. - Correct Answer B. The safety and well-being of anyone in the

facility.Which of the following are skills a security professional should have and use at all times?

• Good observation skills.
• good communication skills.
• Tolerance.
• All of the above. - Correct Answer D. All of the above.

Why are vendors potentially a high security risk to a healthcare facility?

• Vendors often have access to sensitive areas yet staff of the healthcare organization

may know very little about vendor's background.

• Vendors typically drive large vehicles that can conceal large amounts of stolen

property or contraband.

• Competing vendors may clash at a facility.
• Vendors may be bringing in high-demand products that could be targeted for theft. -

Correct Answer A. Vendors often have access to sensitive areas yet staff of the healthcare organization may know very little about vendor's background.In the patient- and family-centered care philosophy, who determines which individuals are part of the patient's family?

• Patient's parents or legal guardians.
• Nursing staff.
• Attending physician.
• The patient, provided he or she is developmentally mature and competent to do so. -

Correct Answer D. The patient, provided he or she is developmentally mature and competent to do so.Which of the following is not an example of an external costumer?

• Patients.
• Vendors.
• Employees.
• Regulatory agencies. - Correct Answer C. Employees. 2 / 4

Which of the following does NOT help the security uniform communicate an appropriate message to the public?

• Clean uniform.
• Wearing the uniform shirt outside of the trousers.
• Well cared for uniform.
• Shined footwear. - Correct Answer B. Wearing the uniform shirt outside of the

trousers.Which of the following is NOT an example of undesirable behavior and demeanor in a security officer?

• Bad attitude.
• Dishonesty.
• Impoliteness.
• Confidence. - Correct Answer D. Confidence.

What is the relationship between employees and management sometimes called?

• Employee relations.
• Confidentiality.
• Family interaction.
• Tense conversation. - Correct Answer A. Employee relations.

Which of the following may union members NOT do during picketing?

• Carry signs.
• Protest management decisions.
• Block entrances to the building.
• Congregate outside the facility. - Correct Answer C. Block entrances to the building.

Which of the following is NOT a true statement about customers' perceptions of their experience?

• Interaction is subject to personal interpretation.
• Interaction can only be perceived by words stated.
• Interaction is affected by body language.
• Interaction is affected by all of your actions. - Correct Answer B. Interaction can only

be perceived by words stated.Which of the following is NOT one of the three powerful, personal reasons to provide great customer service?

• More job satisfaction.
• Less stress and hassle.
• Trying to impress your supervisor.
• More job success. - Correct Answer C. Trying to impress your supervisor.

Which of the following describes the main objective of good customer service?

• To make the customer walk away with a positive feeling.
• To help the customer see that someone tried, even though though the customer,s

wants were not met. 3 / 4

• To make the customer think no one cares about the concern raised by the customer.
• To help the customer walk away with a neutral feeling. - Correct Answer A. To make

the customer walk away with a positive feeling.Which of the following is the definition of a customer?

• External paying customer.
• Internal customer.
• Non-paying external customer.
• Anyone with whom you interact. - Correct Answer D. Anyone with whom you interact.

Which of the following is NOT a common technique to use while providing good customer service.

• Acknowledge the customer's needs.
• Use inappropriate body language.
• Provide alternatives.
• Say thank you. - Correct Answer B. Use inappropriate body language.

The Joint Commission requires that risk assessments be conducted how often?

• Every two years.
• Every six months.
• Every year.
• Monthly. - Correct Answer C. Every year.

Which of the following is NOT a true statement?

• Team building encourages employee involvement in planning, problem solving, and

decision making within the organization.

• Team building promotes a better understanding of decisions.
• Team building rarely contributes to support for ownership of decisions, processes,

and changes.

• Active participation on teams can engage employees. - Correct Answer C. Team

building rarely contributes to support for ownership of decisions, processes, and changes.Which of the following is NOT an ongoing or functional work team?

• A project team.
• A natural work team.
• A management team.
• A process improvement team. - Correct Answer A. A project team.

What is a misdemeanor?

• A crime punishable by imprisonment for more than a year.
• A violation of the municipal code.
• Any offense other than a felony.
• A violation of the state's penal code. - Correct Answer C. Any offense other than a

felony.

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