IATA Study Questions for Module 7:
Hotels Products and Services Questions with Complete Solutions When choosing a hotel product, most customers express eight common requirments. Name them - Correct Answers ✅Convenient location; Good value for the price; Room quality; Room type option; Attentive customer service; Efficient check-in/checkout; Recreational and business facilities; Positive past guest reviews How do business travelers like their accommodation? - Correct Answers ✅Most business travelers require accommodations that allow them to work while traveling.Depending on the company budget and their length of stay, they may require apartment-like features, such as living rooms and small kitchens How do leisure travelers like their accommodation? - Correct Answers ✅They want the best quality for the lowest price There are a variety of full and limited service hotel types, each serving a different purpose. Name a few different hotel types - Correct Answers ✅Airport Hotels; All-suites Hotels; Boutique Hotels; Conference Centers; Convention Centers; Destination and Resort Hotels; Extended-Stay Hotels; Luxury Hotels; Motels; Spas What are some things that many hotels do to practice sustainable operations that minimize environmental damage? 1 / 2
IATA Study Questions for Module 7:
Hotels Products and Services Questions with Complete Solutions
- Correct Answers ✅Conserve water and electricity;
- / 2
Recycle waste; Support local agriculture Because rating standards are not identical across all rating companies, it is best to compare hotels using the ratings published by more than one rating company and finding consistencies across different ratings. True or false? - Correct Answers ✅True What ratings are hotels on? - Correct Answers ✅Features, services and amenities offered What are "Hotel parent companies"? - Correct Answers ✅Hotel parent companies own or manage a family of hotel brands or chains by name. There are a number of hotel brands within their portfolio that offer numerous options to travelers. Guests become familiar with these brands and learn that they represent a specific level of quality and experience that they can find at every brand location How do independently owned hotels benefit from soft brand marketing? - Correct Answers ✅They promote their reputation in partnership with the soft brand and by associating with a group of other independent hotels