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IHOP 2024 HOST TEST EXAM LATEST VERSION 2024-2025
COMPLETE 100 QUESTIONS AND CORRECT DETAILED
ANSWERS
The best way to determine a table that will meet the guests needs is to: - ANSWER>>Ask appropriate questions
While guests are waiting to be seated, they should be provided with: - ANSWER>>Menus
when a guest brings a complaint to your attention: - ANSWER>>Make eye contact, listen thoroughly without assigning blame, and empathize with the guest
Answer the phone within: - ANSWER>>3 rings
Unobtrusive manicuring is: - ANSWER>>Not interfering or distracting the guest while manicuring
It is important to greet the guest with a warm and welcome greeting because: -
ANSWER>>Guests quickly form first impressions
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2 When a phone-ahead guest arrives and the carry-out order is ready: - ANSWER>>Repeat the full order and total amount due
Immediately after writing down a carry-out order, it is important to: - ANSWER>>Read the full order back to the guest, including any modifications
When a team member has finished manicuring, they should: - ANSWER>>Print and drop the check
When a guest calls to place a carry-out order, ask for these two pieces of information: - ANSWER>>Name and phone number
When seating guests: - ANSWER>>Never seat them at a table that has not been properly cleaned and disinfected
Check back on a guest who has been placed on hold: - ANSWER>>Every 45-60 seconds
When placing a guest on hold: - ANSWER>>Ask permission to place the caller on hold
BLAST stands for: - ANSWER>>Believe, Listen, Apologize, Solve, Thank 2 / 3
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If a guest mentions any concerns as they leave: - ANSWER>>Use the BLAST method to address their concerns
What is the correct size scoop for whipped butter used for garnishing pancakes? - ANSWER>>#70 scoop
How many zigzags of vanilla sauce are placed over Strawberry and Cream Crapes? - ANSWER>>8 for side order, 16 for full order?
What accompanies all entree salads? - ANSWER>>Nothing
what is the garnish for new york cheesecake pancakes? - ANSWER>>powdered sugar and whipped topping.
Which menu item come with two eggs any style, two bacon strips, 2 pork sausage links, 2 triangles of french toast and 2 buttermilk pancakes? - ANSWER>>The split decision
What kind of breakfast meat comes with the breakfast sampler? - ANSWER>>2 ham, 2 bacon, 2 sausage,
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