IHOP HOST TEST EXAM 2024 QUESTIONS &
CORRECT ANSWERS GRADED A
Before handling food, utensils, or food contact equipment, you must: - ANSWER-
Thoroughly wash your hands and fingernails
The uniforms black pants must be worn with a belt when: - ANSWER-The pants
have belt loops.
One way to minimize cross-contamination in the BOH is: - ANSWER-Scrape and
clean the grill between uses or after certain recipes as directed
What are the 8 mot common food allergens? - ANSWER-Milk, wheat, eggs, soybean, fish, peanuts, shellfish and tree nuts.
Length of facial hair cannot exceed: - ANSWER-1/2 an inch
When is the ideal time to mop the floors in the restaurant? - ANSWER-During slow or low business periods
Always wash your hands for at least: - ANSWER-20 seconds
The safety of everybody in the restaurant is the responsibility of: - ANSWER-All managers and team members
Provide a warm greeting to each guest within: - ANSWER-30 seconds
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Include this information when entering a carry-out phone order into the POS: -
ANSWER-Name, "To-Go" order designation, phone number, pick-up time
A wait list includes the guest's: - ANSWER-Name, number in party, table
preference, and any special needs
A circle around an X on the Zone Chart indicates the table: - ANSWER-Will soon
be available/needs to be cleaned
An X over a table in the Zone Chart indicates that the table is: - ANSWER-
Occupied
The best way to determine a table that will meet the guests needs is to: -
ANSWER-Ask appropriate questions
While guests are waiting to be seated, they should be provided with: - ANSWER-
Menus
when a guest brings a complaint to your attention: - ANSWER-Make eye contact,
listen thoroughly without assigning blame, and empathize with the guest
Answer the phone within: - ANSWER-3 rings
Unobtrusive manicuring is: - ANSWER-Not interfering or distracting the guest
while manicuring
It is important to greet the guest with a warm and welcome greeting because: -
ANSWER-Guests quickly form first impressions
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