INFO 3130 UNCC EXAM 1;SOLVED
CORRECTLY
The decision to use automation - the decision to use automation as described in the chapter case, which of the following constitutes a people element of the UPS tracking system?employee morale - The six important business objectives of information system investment include all of the following except increases in transaction costs - increases in transaction costall of the following describe the effects of globalization except Customer Intimacy - to make sure it stocks clothes that its costumers will order, a department store implements a new application that analyzes spending measures spending levels at its store, which business objectives is this information intended to support?Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the - organizational dimensions Business Process - Logically related tasks & behaviors for accomplishing work Culture - Fundamental set of assumptions, values and ways of doing things, that have been accepted by most of its members Computer Hardware - physical equipment used for input, processing and output computer software - detailed, preprogrammed instructions that control and coordinate the computer hardware components Data Management Technology - software governing the organization of data on physical storage media network - links two or more computers to share data or resources such as a printer networking & telecommunications technologies - both physical devices and software, links the various pieces of hardware and transfers data from one physical location to another. 1 / 2
Internet - a global network of networks that uses universal standards to connect millions of networks in more than 230 countries around the world Intranet - internal corporate networks based on internet technology Extranets - private intranets extended to authorized users outside the organization World Wide Wed - universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the internet IT infrastructure - provides the foundation, or platform on which the firm can build its specific information systems four steps involved in problem-solving process - 1) Problem Identification, 2)Solution design, 3) Solution evaluation & choice 4)Implementation Information System - A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making, coordinating, and control in an organization.what produces information - input, processing, output essential factors of an info system - Customers, suppliers, competitors, stockholders & regulatory agencies Knowledge Workers - design products or services and create new knowledge for the firm
- Basic Business Entities - 1. Suppliers
- Customers
- Employees
- Invoices/payments
- Products and services
- / 2
Firm hierarchies - Senior management - Middle management (Scientist and knowledge workers) - Operational management (Production and service workers, data workers) Transaction Processing System (TPS) - Serve operational managers •Principal purpose is to answer routine questions and to track the flow of transactions through the organization - E.g., inventory questions, granting credit to customer •Monitor status of internal operations and firm's relationship with external environment •Major producers of information for other systems •Highly central to business operations and functioning Managment Information Systems (MIS) - Provide middle managers with reports on firm's performance, to help monitor firm and predict future performance